FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Relocation/Move pricing is subject to tariffs. There are tariffs that govern interstate pricing basing the transportation charges on weight and miles. Indiana is a regulated state and credible movers should have a tariff on file with the Indiana Department of Revenue. Transportation charges for local moves (moving within 50 miles from point A to point B) are based on hourly charges for the driver, truck, movers and packers for the amount of time it takes to travel to, perform and travel from the job. Intra-state move transportation charges, moves over 50 miles from point A to point B within the state of Indiana, are based on total weight and total miles like that of interstate moves.
- What is your typical process for working with a new customer?
We perform a free in-home survey to be able to provide a customized estimate and move plan for our customers. Once the customer has selected Planes as their preferred mover, we have an extensive process for managing each move to ensure we address every possible need that we can affect.
- What education and/or training do you have that relates to your work?
Starting in this industry in 1991 as a local mover and driver myself, I have 24 years of experience in the relocation industry. I have served in many roles from local driver to customer service coordinator to General Manager.