The Roof Squad
About this pro
Work was done on time. Had some issues and Roof Squad took care of their portion.Jun 19, 2018
We hired Roof Squad to install a metal roof for a customer of ours. As a builder we were looking for a professional company. We received the initial quote for around 7k. We told them to proceed and signed a contract. Days later the said they messed up and raised the estimate to 16k. We added a garage and the estimate went to 26k. They are backing out of our contract. We are left in a tight spot and they know it. They are to return a portion of the deposit to the home owners and hope they do so. Do not recommend, there are too many other roofers out there, don’t choose these guys.Jun 4, 2018VerifiedRob M.'s reply
We at Roof Squad admit our miss calculation mistake made on the initial estimate. We take the blame. We apologize it happened. We sent back the settled agreement money to the customer in total of $1500 dollars. We look forward to learn from this mistake and not have it happen again.
The crew seems like a great group of guys and it's possible that I just had a one-off poor experience; however, communication was very poor throughout the project (both within the company and with me) and it ended up taking over 5 weeks to replace a single window. Even then the job wasn't technically complete. I was told they had to leave for another job and would have to come back tomorrow, so I ended up agreeing to complete some of the finish work myself, because I couldn't keep taking time off of work for what should have been a pretty straight forward job.May 17, 2018VerifiedRob M.'s reply
We understand the customer was on a tight time schedule. We apologize for the delay. We are taking actions to resolve any time delays before they happen. Thank you for your honest review.
The crew worked well together. They were very professional and courteous. Rob was knowledgeable and helpful.May 1, 2018VerifiedRob M.'s reply
Thank you Ron so much for your honest review.
Rob at The Roof Squad was very helpful and easy to work with and plan. The roofing job was done quickly with great quality and looks fantastic!Apr 26, 2018Verified