Dr. Green Services, Chicagoland Area

Joliet, IL

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About this pro

How does your business stand out?

Dr. Green Services is a quality lawn care services that puts our customers first. We guarantee you a thick, green, weed free lawn. If you are ever unsatisfied with a treatment we will reapply it free of charge.

What do you enjoy about the work you do?

We enjoy it when our customers are able to be proud of their landscape and want to enjoy it with their friends and family.

Location

Joliet, IL 60433

Years in business

32

Number of employees

20

Times hired on Thumbtack

5

Reviews

13 Reviews
  • Rebecca L. Jun 23, 2016
    Outdoor Pesticide Application
    Verified Review
    Scheduled a time for them to come to spray before an event I was having, and they never did. Didn't get a call or email saying why, haven't heard from them since.
  • Joseph H. May 26, 2016
    its the best lawn service i have ever had and i had them all its also the techs.that apply your products to our lawn your doing a great job keep it up and thank you
  • Elizabeth K. May 26, 2016
    I always get excellent service and a good report from whoever does the lawn. I will always have
  • Tom D. May 25, 2016
    Bare spots in grass... Called in....still bare spots
  • Not giving my name N. May 25, 2016
    The product itself is excellent and at competitive rates. Communication is terrible. I've asked them at least a dozen times to call me 1-2hrs prior to treatment. They dont. They'll call 2-3 days in advance which is nice, but I want to be there during treatment. I've asked them a dozen times to review my property boundaries because they keep missing spots. They dont. I've requested retreatment. They literally came 4 weeks later the day before the next scheduled treatment. I called multiple times and they kept saying they'll rush it. This had happened twice. I'd rather pay more money with another company than deal with the communication issues here.
    Ryan V. May 25, 2016

    Please allow us to help you with this issue!

  • Martha S. May 25, 2016
    Love Dr Green...have been a customer for about 7 years. Mark S Bartlett IL
  • Pam A. May 25, 2016
  • Brian D. Apr 29, 2016
    Multi Service Lawn Care
    Verified Review
    I payed for the service 2 1/2 weeks ago and have not had any service rendered yet. I was originally told by the PM that his crew would be out in 3-4 days. I called back on day 5 and was told I was on the schedule for Wednesday or Thursday of the following week. It has rained a little, so I am giving them a small reprieve. I cannot fairly rate them yet, because I have not had anything worth rating...although the turn around to take my $ was fantastically quick. Hopefully the service is as fantastic.
  • Sandy R. Apr 28, 2016
    Multi Service Lawn Care
    Verified Review
  • Steve B. Apr 25, 2016
    Our grass has never been more lush. It took a full year of service to real appreciate the results.
  • Lisa H. Apr 22, 2016
    Dr. Green has been caring for my lawn for the last 6 years and it is great! My lawn looks amazing and the services they provided are a great value!
  • Lloyd J. Apr 20, 2016
    I am really t-ed-off at the way I am being treated with my bill and my account.While your service and product are o.k. I am disappointed on how I am taken for granted.
  • Scott M. Apr 17, 2016
    The quality of the job done is as it should be, not much to complain with there. However, the communication needs to be better. My wife and I do dog rescue. We have had ongoing issues with having a proper notification prior to the tech showing up so that we could properly have our dogs locked indoors. This has been very frustrating at times. The first visit this spring included these same issues, tech showed up without notice. As a result the tech only treated our front lawn where there were no dogs. I was assured this year the service issues would be resolved. This resulted in another conversation with my manager. The next visit was much better. No problems. If they can be consistent with my unique service needs I will continue to use them and I would recommend them

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are based on the services ordered and the size of the property.
What is your typical process for working with a new customer?
If a customer calls in we can usually provide an estimate over the phone and then start services within 2-3 days after.
What education and/or training do you have that relates to your work?
All of our technicians are certified and we have over 100 years of staff experience in the lawn care industry.
What types of customers have you worked with?
We work with thousands of homeowners in this service area. If you have a lawn and you want it green and weed free we can help.
Describe a recent project you are fond of. How long did it take?
Each of our lawn applications takes about 15 minutes and we space the visits 4-5 weeks apart. For customers who follow our cutting, watering, and seeding instructions it will take about 3 to 4 visits before the lawn starts to improve significantly.
What advice would you give a customer looking to hire a provider in your area of work?
Find a company that answers the phone quickly, who's staff is friendly and shows a willingness to help. Also there are many places online where reviews can be found.