Hired 18 times
4 years in business
(Eastern Time Zone)
12:00 a.m. to 12:00 midnight
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Thumbtack CustomerJan 5, 2018
I would highly recommend Fresh Coat they did an excellent job on my rooms that I needed painted. They were really professional and put everything back where it was support to go. I would use them again.Jul 3, 2017VerifiedFresh Coat Knoxville's reply
Thanks for allowing us in your home and for the kind words. Have a wonderful 4th of July! Greg
Excellent job, great communication. I'd hire them again and recommend to anyone.Apr 27, 2017VerifiedFresh Coat Knoxville's reply
Thanks Kay! It was our pleasure.
We had a somewhat difficult experience getting Fresh coat to finish the job. They were in the end over a week late in finishing a 5 day job. We also had issues with paint splatter and general sloppiness. The owner did however recognize the problems and make efforts to correct them, but much time was lost and the project suffered.Jul 20, 2016VerifiedFresh Coat Knoxville's reply
Yes, I admit that we actually did go over on hours ... but with very good reason. First, one of the painters on this project was in the hospital for several days after a terrible car accident. He's fully recovered now. In addition, the customer opted to remove their own popcorn ceiling throughout the entire home (we don't recommend that). Because they are not professionals, they damaged many areas of the ceiling that required repairs before we could prime and paint. Fresh Coat repaired the ceilings ... AT NO ADDITIONAL CHARGE (not something we were required to do by contract). We also removed additional popcorn ceiling in areas the customer was unable to reach. Those 2 items alone took approximately 3-4 days of additional work. In addition, once the trim was painted we determined that in order for it to look great we needed to do an additional coat throughout the entire home. We did that ... AT NO ADDITIONAL CHARGE. Another couple of days. We did have a new painter that was working on this project and he did do some work that was less than what we expect from our employees. HE WAS FIRED! I sent one of my regular painters back in to resolve EVERY issue with which the homeowner was unhappy. When we completed the project the homeowners told us they were VERY PLEASED with the finished result. I must admit that I'm a little shocked at this rating. I would hope that the rating would be based on the finished result instead of the additional time spent (at our own expense, I might add). We have worked VERY HARD to develop a great reputation here in Knoxville. No, we aren't perfect but we strive to get as close to that mark as possible. We've always received 5 star ratings on every project we've completed and received nothing but positive comments. I can only hope that the homeowner will reconsider the rating and base it on the high quality finished result instead of the additional time required to complete the entire project and miscellaneous issues that were resolved, to their satisfaction, prior to completion.
Would use again.Nov 17, 2017VerifiedFresh Coat Knoxville's reply
Thanks Jessica! It was our pleasure. Have a wonderful Holiday Season!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We use state of the art professional software to generate accurate, detailed quotes. We do quotes and not estimates. Estimates can change. Our quotes do not. What we quote is what you pay!
- What is your typical process for working with a new customer?We schedule and appointment and then we show up! Next we discuss the needs of our customer. Then we measure all of the dimensions of the project and then provide a detailed, accurate quote to our customer. We are low pressure and high quality!
- What education and/or training do you have that relates to your work?My name is Greg and I'm the owner of Fresh Coat Knoxville. I spent the last 30 years in the IT industry and I now bring the professionalism of the IT industry to the painting industry. Professionalism, Integrity and Respect are the cornerstones of our company!