Hired 23 times
10 years in business
(Eastern Time Zone)
Mon - Fri
8:00 a.m. to 6:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Move out cleaning
House with pet(s)
Works with houses with pets
Chris K.Nov 26, 2017Verified
Great to work with! Easy, fast, and great work! Thanks Kristen!!Sep 27, 2017Verified
We just started with their service, but have been very impressed with the quality of their work / responsiveness.Jun 16, 2017Verified
Did good work. Will continue to use them. Workers very nice and friendly.Jun 10, 2017Verified
Some instructions weren't followed on the first visit, but that will be remedied. Kristin, herself, is extremely professional and responsive. Overall, nice job.May 30, 2017
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I don't have an hourly rate per se, because it's too hard to charge a person from cleaning to cleaning using that method. When I meet with the potential client I figure how long and hard the job might be and calculate a price based on my own cleaning knowledge. Whatever the rate is that I charge, the job will get done; whether is takes a few minutes longer or not. I will never leave a client unsatisfied. If after the initial cleaning, I realize I underbid the job, I'll simply let the client know and renegotiate the terms.
- What is your typical process for working with a new customer?What I normally like to do is meet with my new potential client at their home, so they can show me what their cleaning concerns are. At this meeting, I'll bring my business info, such as insurance and bond certificates, letters of recommendation, a checklist to show what's done at a typical cleaning, and I'll take notes of concerns, cleaning products you want used, and areas of the house that you might not want touched.
- What types of customers have you worked with?I have worked with clients of all backgrounds. A wide range of religious backgrounds and ethnicities, to the busy working single, to the stay at home mom. My team and I do our best to respect religious practices, busy schedules, and baby's naptimes. I want all my clients to be satisfied. We're working for you.