FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clients can visit our website and add details about their home and receive an immediate FREE estimate. They can schedule and purchase any of our services online.
- What is your typical process for working with a new customer?
Our process begins with the initial customer inquiry. We are diligent to understand the specific needs of the customer. Once we match the specific service and price for the customer, we assign a housekeeper for the service and complete the cleaning to the meet the customers needs. Once the cleaning is finished we contact the customer directly to assure we have met their expectations. Generally the majority of our customers are recurring so we continue our high level of service with periodic customer contact to guarantee customer satisfaction.
- What education and/or training do you have that relates to your work?
All eMaids employees are trained with a 44 hour Training program. All of our maids are Insured & Bonded. The owner of eMaids has over 20 years experience with residential and commercial cleaning.