FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There are several factors involved in pricing a roof replacement or repair. One of them is the material that will go on as the new roof. We provide asphalt shingles and metal panels, but we are not offering standing seam installations at this time. Difficulty also plays a lessor role in determining the price, but it often runs in the $4 to $8 per square foot for a roof replacement. Repairs typically run in the hundreds, not the thousands, of dollars.
- What is your typical process for working with a new customer?
We require only a few pieces of information - name, address, email, phone. Desired roofing material. Color. Etc. The email address is needed to provide to our insurance carrier, who then sends a certificate of insurance directly to each customer, prior to us arriving on site to do any work, and often prior to the quote. We do require a deposit of 50% of the total estimate, and we schedule jobs as the deposits are received on a first-come, first-serve basis. We currently have openings in the coming weeks and plan to expand to add crews as demand increases. We are a new company with a unique combination of roofing and business experience. We are striving for excellence in every aspect of our job - from the estimate, to the work itself, and of course to our favorite part - following up and referrals from happy customers!
- What education and/or training do you have that relates to your work?
The company was formed by a roofer with 25 years of experience and a businessman who has been helping customers for 50 years. (Ok, he grew up in a general store, but that counts double!) We are trained in the factory recommended procedures for installing and maintaining their products, and we are always improving our skills with internal training, safety training and skills competitions. Our crew brings with it a wide range of experiences and skill sets that can really be helpful on a job. In addition, we can often perform small, odd jobs that have been lingering around a home for years, while we are already there, doing the roof. Please feel free to ask us for help in any kind of project you are doing - we can either help you ourselves, or at least help you to find someone who can!