FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Cleaning carpet is like buying a car. So many ways, type of material, square footage, moving objects or not???? However, finding the best result for the best price.
- What is your typical process for working with a new customer?
Explain the proper process, asking questions then education provides best decision making. Spending time in discuss to earn their lifetime of rewards. The opportunity to build trust and long term relations
- What education and/or training do you have that relates to your work?
Continuous IICRC classes, insurance sponsored classes, association classes.