FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a service fee, that goes towards the job if hired.Appliance work has no standard and if there was one....it would be overpriced. I prefer to give an honest and fair quote once at the home to give an estimate. 99% of the time I do the repair right then and there and leave quickly as possible, with the intention of making the home owner as pleased and satisfied as possible. Many times my work is so appreciated that I get extra tips...although this is not necessary and I never ask for it..
- What is your typical process for working with a new customer?
My first rule of thumb is to listen carefully to what the customer says is the problem. After I listen to that I ask a few detailed questions to pinpoint the problem better and see if the problem cannot be solved over the phone. If it cannot be solved over phone I explain to the customer what probably needs to be done. I explain there is a nominal professional service call fee. If they ask for a quote over the phone I explain honestly that it is difficult to give until I get to the home and inspect the problem firsthand. Usually this is acceptable by most home owners.
- What education and/or training do you have that relates to your work?
As an appliance repairman I have an edge over most other repairman in that I was apprenticed in the electrical field, as well as plumbing. In addition, I spent time getting a license out of State for Heating and Air Conditioning. Most of all I am self taught in the appliance field. I only use the most advanced and best quality tools to do my work. This fact makes me a primary first choice because most other appliance repairman have no clue once they get stuck diagnosing due to electrical or plumbing issues getting in the way...