Austin Bryan plumbing
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Drain problem
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: At Austin Bryan plumbing we focus on making sure our customers are 100% satisfied with our work and we charge a fair price with quality workmanship.
Overview
Background checked
6 employees
11 years in business
Payment methods
This pro accepts payments via Cash and Credit card.
Reviews
Exceptional 5.0
10 reviews
5
100%
4
0%
3
0%
2
0%
1
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Thumbtack Customer
Jan 25, 2017
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From Google
From Google
Knowledge, expertise, customer service, honesty, integrity, and any form of professionalism are COMPLETELY void here. Company was contracted for bathroom remodel--$3200 worth of work done incorrectly, owner did not pull permits as discussed, caused damage to walls/ceiling/newly installed tile in adjacent rooms, allowed a worker to bring a child to job-site who was left unattended, child proceeded to walk the house with a knife cutting/destroying various items, once water was back on the improper installation resulted in flooding. ZERO accountability was taken by the owner who once informed of the issue just outright refused to accept a phone call, claimed he "stopped by house and no one was home" however, my wife works from home-was never away from her office with direct view of front driveway, then finally texting his refusal to correct work or refund invoice amount for correction of job. After two other BBB accredited plumbing companies inspected installation it was determined not only was work unpermitted, it was not done to code, completely useless and outright ILLEGAL. All work had to be ripped out and completely redone by another contractor, all parts for damage caused to bathtub had to be repurchased, owner left atleast a dozen parts "that were not needed" in the box resulting in a very dangerous installation for which he then denied completing yet made accusations that supplies were not present, and then would not correct, would not reimburse for in any way. Save yourself, hire someone... anyone... else.
Austin Bryan plumbing's reply
Hello Mr. Jenky
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , please provide us with an invoice of the work that was done so we could investigate this issue further, please contact us immediately at 502-709-4446.
Thank you
Thumbtack Customer
Dec 25, 2017
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From Google
From Google
Honest and friendly team with competitive prices
Thumbtack Customer
Apr 4, 2018
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From Google
From Google
These guys were excellent and did a great job
Thumbtack Customer
May 23, 2018
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From Google
From Google
Eric and his crew took a very unexpected, sad, and stressful situation we had that was on a time sensitive deadline and pushed thru it best they could to make it happen. I will be honest the first night I was a little confused as to if we got the service we were quoted, but after my Husband put a call in to the office they were back the next day to make those concerns right. I recommend them because they are local people just like us, they did best they could as fast as they could, had a great attitude through it all, and on the second day delivered exactly what we needed. On the first day we got water, that was a huge blessing, but the 2nd day they got it done up to expectation. I am thankful for the recommendation we got to call them, I am grateful they were able to service our home asap, I am satisfied with a more than fair price/charge, and I recommend them to others. They are professional and kind. Thanks Eric, Daniel, and JustinFrom, Saundra & Houston Mattingly
Thumbtack Customer
Jul 6, 2018
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From Google
From Google
I give this company a one-star only because you have to at least give them one star if it was up to me I will give them a quarter of a star if that the company took the time to give me a quote I told them that I would like for them to do my project they scheduled to come out and start to work three days later on a Friday Friday comes they never show I have called numerous times I get a call back from the company only to know that they was trying to reach someone else and if they will give me a call right back and never have and completely wasted over two and a half weeks of my time my customers time and my project is now further behind due to this company I would not recommend them to do business with anyone especially General Contractors they will put your job in Jeopardy and your deadlines does not concern them at all
Credentials
Background Check
Eric Bryan