|Monday||9:00 a.m. to 9:00 p.m.|
|Tuesday||9:00 a.m. to 9:00 p.m.|
|Wednesday||9:00 a.m. to 9:00 p.m.|
|Thursday||9:00 a.m. to 9:00 p.m.|
|Friday||9:00 a.m. to 9:00 p.m.|
|Saturday||9:00 a.m. to 9:00 p.m.|
About this pro
3 years in business
61 hires on Thumbtack
PC or Mac
Awesome job on my home network. It’s running faster than ever!Nov 7, 2018VerifiedDone Wright Technology's reply
Dustin, It was a pleasure meeting you and helping your set up your Linksys Velops Mesh Network 3 node system in your new townhouse. Glad to hear it works on all four floors and you have great amazing speed with that fiber internet.
6.8.17 Mr. Wright was professional and patient with me and my husband.Jun 8, 2017Done Wright Technology's reply
Mrs. Hall, It was an honor to work with you and your husband and were glad we got your iMac working again. Please refer us to your friends and family using our Referral Rewards Program. When they use us for a service and mention that you referred them you will receive $25. Thanks again for trusting Done Wright Technology, Kyle Wright
Prompt in response and knowledgeable. It turned out that the problem I created was to great to be fixed but his information helped get me back on the right track to building a working PC.May 17, 2017VerifiedDone Wright Technology's reply
Sean, It was an honor to help you with your PC build and was able to figure out that the CPU was seated incorrectly. Glad that you were satisfied and happy with my services. Please refer us to your friends and family using our Referral Rewards Program. When they use us for a service and mention that you referred them you will receive $25. Thanks again for trusting Done Wright Technology, Kyle Wright
Very nice guy. Got everything fixed even called me a couple days later to check and make sure everything was working properly. Very professional. I was very pleasedApr 17, 2017VerifiedDone Wright Technology's reply
Brian, Really enjoyed the challenge that your issue provided for me. Glad that we were able to get your invoice software working again and got your business back up and running. Please refer us to your friends and family using our Referral Rewards Program. When they use us for a service and mention that you referred them you will receive $25. Thanks again for trusting Done Wright Technology, Kyle Wright
I called Kyle after trying to resolve my computer issue online with Microsoft Support. Kyle was able to fix the problem on his visit to our home. He is very knowledgeable and professional, and very reasonable in price. I recommend him without reservation.Mar 24, 2017VerifiedDone Wright Technology's reply
Winston, It was an honor working with you and am glad we were able to get your laptop out of airplane mode. It was a nice challenge and I really enjoyed it. Also, thank you for allowing me to help you set up your new laptop while I was on site as well. Please refer us to your friends and family using our Referral Rewards Program. When they use us for a service and mention that you referred them you will receive $25. Thanks again for trusting Done Wright Technology, Kyle Wright
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- What should the customer know about your pricing (e.g., discounts, fees)?Most typical tech support services are $75 an hour for On-Site Support which includes things such as Computer Tune Ups, Virus Removal, Hard Drive Replacements, and much more. We also offer a limited amount of our services at $60 an hour if we can complete all of the work remotely without needing to travel to the clients home.
- What is your typical process for working with a new customer?We offer FREE, no obligation, technology diagnostics usually with a fixed-price quote when you bring your device to our office in south McKinney. You can also schedule for us to come complete the diagnostic at your home or office for a travel fee of $40 that is waived when you choose to have us repair your device. We provide a FREE loaner computer, upon request, if we have one available, that has some basic software installed. After the diagnostic is complete I will go over your repair options with you. The average repair job runs around $75 and if I am unable to solve your issue there is no charge, no questions asked. When a new customer reaches out to us we make it our priority to communicate with the customer what to expect from us and what we expect of them. We will outline our entire process and confirm that it is something the customer is willing to agree with. After the agreement is made we will set a date for us to come out and complete the service. Done Wright Technology is highly devoted to customer service and ensuring that each customer leaves happy about the work we completed and we certainly would feel honored if you choose us for your technology needs.
- What education and/or training do you have that relates to your work?We do work on both Windows and Mac computers. I graduated in December of 2015 with my Bachelors of Science in Business Computer Information Systems from the University of North Texas. I am currently working to get my Comptia A+ certification for Technology Specialist. I also currently have a full time job at a major insurance company in their IT department as a performance analyst.