What should the customer know about your pricing (e.g., discounts, fees)?
0-10 Miles $20.00 + Service charge
Over 10 Miles $35.00 + service charge
Hourly PC Repair Hourly rate - $45 to repair problems after diagnostic is performed (Min 1 hour)
PC Tune Up - $70 (min 1 hour)
Software Installation - $25
Data Backup - $70 (one time)
Reinstallation of Operating system - $100
Memory - $15 (memory not included)
Hardware Installation - $45 (one time)
Hard drive installation - $100
Network Setup Wired - $60 (one time)
Network Setup Wireless $70 (one time)
What is your typical process for working with a new customer?
Assessing the problem
Discussing problem with customer
Research solutions and methods
Inform customer of solution and cost
Perform the appropriate service for resolution
What education and/or training do you have that relates to your work?
Microsoft Certified System Engineer
PowerShell Scripting Specialist
Certified Technical, Computer Information Systems
Associate Degree, Network Administration
Windows Server 12 Certifed Professional
How did you get started doing this type of work?
Began educational and technical experience at college in 1999
What types of customers have you worked with?
Serviced residential, commercial, and government customers.
Describe a recent project you are fond of. How long did it take?
Network software and hardware upgrade. Project included purchasing new servers, routers, switches; operating system upgraded to Windows 12 and Exchange upgrade. Installation of security and filtering applications. Project duration was 6 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Be sure to get a clear understanding of the potential provider's experience and proposal before committing to their service.
What questions should customers think through before talking to professionals about their project?
Cause of problem
Value and estimated duration of equipment