WPI Computer Services

Merrillville, IN

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About this pro

How does your business stand out?

WPI Computer Services has more than a decade of experience providing fast, affordable solutions to residential clients. Our certified technicians can provide service direct to your home on the same day you call, including weekends and evenings. Let us take care of all of your computer repair and service needs!

What do you enjoy about the work you do?

Whether it is in your home or in your office, a PC or Mac, our computer repair technicians get the job done right. We pride ourselves on fast, affordable and convenient computer repair and technology services.

Location

Merrillville, IN 46410

Years in business

11

Number of employees

1

Times hired on Thumbtack

1

Reviews

1 Reviews
  • Cheryl J. Feb 9, 2016
    Mr. Poole provided prompt and professional service when our business network and PC went down due to power surge in our building. He knew exactly what do to reboot the server and PC once power was restored. Through his expertise, downtime was minimized and our data was recovered. Great job!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
0-10 Miles – $20.00 + Service charge Over 10 Miles – $35.00 + service charge Hourly PC Repair Hourly rate - $45 to repair problems after diagnostic is performed (Min 1 hour) PC Tune Up - $70 (min 1 hour) Software Installation - $25 Data Backup - $70 (one time) Reinstallation of Operating system - $100 Memory - $15 (memory not included) Hardware Installation - $45 (one time) Hard drive installation - $100 Network Setup Wired - $60 (one time) Network Setup Wireless $70 (one time)
What is your typical process for working with a new customer?
Assessing the problem Discussing problem with customer Research solutions and methods Inform customer of solution and cost Perform the appropriate service for resolution
What education and/or training do you have that relates to your work?
ComptTIA A+ Microsoft Certified System Engineer PowerShell Scripting Specialist Certified Technical, Computer Information Systems Associate Degree, Network Administration Windows Server 12 Certifed Professional
How did you get started doing this type of work?
Began educational and technical experience at college in 1999
What types of customers have you worked with?
Serviced residential, commercial, and government customers.
Describe a recent project you are fond of. How long did it take?
Network software and hardware upgrade. Project included purchasing new servers, routers, switches; operating system upgraded to Windows 12 and Exchange upgrade. Installation of security and filtering applications. Project duration was 6 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Be sure to get a clear understanding of the potential provider's experience and proposal before committing to their service.
What questions should customers think through before talking to professionals about their project?
Cause of problem Value and estimated duration of equipment Potential cost