He was timely and gave an honest opinion of our roofNov 27, 2018Verified
Did an excellent job on our new roof! We love it! Jim came out several times to bring me samples until I found the right one :)Nov 18, 2018Verified
Very professional, from first contact to the installation team. All work was done in a timely manner and looks great!Sep 27, 2018VerifiedPrimo Restoration & Construction's reply
Thank you for the review Kathleen! We appreciate your business.
They came out to bid my roof, Chris said he would get us a quote in 24hrs. I know that isnt usually do able, so I called a week later, and then again 3 weeks later. Still have no quote. He was out 5 weeks ago. I have gone with another option. I dont mind if your not interested in bidding, but just be upfront and say that.Sep 5, 2018Verified
Richard and his team did a fine job replacing my roof. They were professional and puntual, and left no debris . Just a good, clean job. ImpressiveJun 1, 2018VerifiedPrimo Restoration & Construction's reply
Thanks for the review Eric! It was a pleasure working with you on your roofing project. The insurance companies can be a challenge sometimes. We're glad that you chose us to assist you with your hail damage claim and referred us to your friends. Thank you for your trust and your business!
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- What should the customer know about your pricing (e.g., discounts, fees)?We offer competitive pricing that is based on the fair market value. On insurance claims we utilize Xactimate pricing that is recognized by all insurance carriers.
- What is your typical process for working with a new customer?Our process is real simple. 1. We meet with you to discuss your project. 2. We'll take measurements for what we need to put together a proposal. 3. We'll take that information we gathered at your property and put a proposal together to review with you. 4. If you decide to move forward we will finalize all the details on a written contract and collect a down-payment to get you on the schedule. (Note: if you're project is financed - we can get started with no money down) 5. Your project manager and our production manager will notify you of the schedule for work to start.
- What education and/or training do you have that relates to your work?Some of our staff are HAAG engineer certified. We are also lead paint certified. Energy auditor certified. VSI - Vinyl siding institute