It’s free with no obligation to hire
Hired 82 times
2 years in business
(Pacific Time Zone)
2:00 a.m. to 3:00 a.m.
Mon - Sat
Credit card, Cash, Check, Paypal
Photos and Videos
Window cleaning (interior),
Move out cleaning
Pets in home
Horrible cleaning job. There was hair from one of the cleaning ladies in the shower, I found dirt and dust after they cleaned, the toilets were not cleaned, was charged for fridge cleaning although they didn’t clean the fridges, and when I contacted them regarding this experience their excuse is that I did the walkthrough and tipped them. I was working while they cleaned so I did not do a thorough walkthrough and I always tip so I guess my trust in them was taken advantage of. I ended up having to have someone else come clean the house after.Sep 19, 2018VerifiedOrange County Concierge's reply
Dear Nick, we always stand by the service we deliver. We do not take payment until the client signs off on the service. We were paid through credit card and the tip was paid by you guys (or one of your roommates) in cash after they were happy with the service. We spoke with you over the phone and offered to come back immediately if there is something to be redone. You refused. Unfortunately, services companies are also sometimes being taken advantage of by customers, who request refunds after quality services have been delivered, for their own alterior motives. Luckily this happens rarely but there are a few customers on Thumbtack that tend to use services for free.
Working with them was great. The cleaners were super friendly and professional, and gave me tips on how to keep the more tough-to-clean areas of my house. Would definitely hire again!Feb 21, 2018VerifiedOrange County Concierge's reply
Thank you Kate :) 🙏🏻
Although the cleaners were late they were very responsive when I called to inquire about it. The cleaners were very good and did a good job. I would recommend them and use them again.Aug 20, 2018VerifiedOrange County Concierge's reply
Thank you very much, Maria! We look forward to serving you again!
We contacted Alina, the owner, through Thumbtack, and arranged her cleaning team on the exact schedule we needed. Her team uses green cleaning products which is what we wanted. The team showed up on time and did a thorough job. Great company and friendly employees!Feb 23, 2018VerifiedOrange County Concierge's reply
Thank you, Ken! :) It was wonderful working with you as well. See you again soon.
We needed move out cleaning and the place was in need of a lot of work. These guys were on time and did a wonderful job. Very courteous and cared about whether we were happy with everything before they finished. Would recommend and hire again.Jan 21, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing includes the use of our own materials, which are predominantly green, biodegradable chemicals, unless there are tough stains and mineral build-up that requires harsher chemicals. Carpet, flooring and upholstery care: we use the latest ROTOVAC equipment, which is very different from the conventional wands that will leave your carpets looking like new. The combination of our chemicals and this premium machinery we usually charge $0.49c/sq foot of carpet. After our care the carpet will be clean for months. We stand by our work! For stairs we charge $6.99 / step. For 3M scotch guard protection it's $10 per 100 sq ft. Floor care: laminate $0.85 / sq ft; wood $1.20 / sq ft; tile $1.00 / sq. ft; any stone (travertine, etc) $1.75 / sq ft. For windows: We use purified water to avoid stains and we wash windows by hand when windows are older than 3 years of age to prevent leakage between the pains that will leave your windows permanently damaged and stained in-between the stains. We charge $7-9 a pane, inside and outside. Windows with grids - extra $0.6 per grid. Doors without grids are $11. A window pane is one solid piece. Usually residential windows consist of 2 or 3 panes. For housekeeping: the products we use kill viruses, including Hepatitis A, that affect people and pets. We use color-coded rags for the different areas of the house to prevent cross-contamination. We will truly disinfect your house and maintain a constant sparkle. We do not charge extra for the laundry. Light cleaning, including changing all of the bedding in the house $38/hour. Deep cleaning - $45 / hour, includes vacuuming with powerful Dyson and refrigerator and oven cleaning. Cleaning of windows on the inside is $3.50 - $4.00 per pane, $0.30 per grid, if any. Garage / attic / basement cleaning $45 / hour Livery: $55 / hour (Telsa Model S) Errands: $35 / hour Home chef meals: breakfasts $8, lunch $14, dinner $18-20. Please call us to discuss the menu. We offer vegan, vegetarian, Paleo and other options. Depending on the amount of services we offer 5-15% discounts.
- What is your typical process for working with a new customer?We love personalizing our services to tailor everything to your needs! We want to earn your trust and build a long-term relationship, addressing any of your household chores to free up your time for the things only you can do. We can start with the phone call to discuss our services and pricing. We are not the cheapest guys on the street, we are premium services company that uses the best equipment, best green materials, and of course the best and the friendliest professionals. Next step - one of our project leaders will come for a walk through to give a more exact estimate (if needed), especially for bigger jobs.
- What education and/or training do you have that relates to your work?All of our employees have years of experience working in custodial care for largest hotels and resorts around Orange County, including Disney. We train our employees regularly. We handpick all chemicals that we use and test them out for effectiveness before brining them to our customers' homes. All of our employees are background checked, insured and bonded.