FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
After selecting your decorative package and pricing, a retainer of 50% with the signed contract will reserve your event date and time. The balance is due 10 days prior to the event date. The final balance is due in full ten days prior to the event. We require a 50% deposit in order to book a reservation. The balance is due the day of the event, prior to set up. We accept cash, money orders, credit cards, cashier’s checks, and PayPal. We will also take checks for deposits only. We recognize that life happens and does not always go the way we plan. We allow cancellations up to 72 hours prior to the event, and the deposit is non-refundable. Full payment will be required once the 72-hour window closes. Refunds must be requested in writing by mail or email only. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows: The Service Retainer is non-refundable. Refunds requested more than 2 weeks to event: Total monies paid minus retainer. Refunds requested less than 2 weeks to event: a maximum of 30% of the final total is refundable. No refund will be made 24 hours prior to the event
- What is your typical process for working with a new customer?
It all starts with a phone call or an email. First we need to know the date, time and location of your event. Then we can confirm our availability and will be happy to begin discussing your event details. The process for selecting decorations is often similar. First we have a conversation and try to understand your decorative goals. We will ask what type of event it is and if you are working with specific colors or a theme. Then, we are often able to email pictures from our extensive digital portfolio to show you some of the possibilities. For example, we may have photos of the event space, examples of different styles and photos of décor in your colors. After your review of our photos and ideas, we have a second conversation or correspondence to fine tune the elements that we both feel will meet your event goals and are appropriate for the event space. We will discuss placement, color and other aspects relating to your event. At this point we provide a cost free written descriptive proposal outlining the elements. This proposal includes the cost of the decorations as well as any other costs such as delivery, set up and tax. After we have a decorative plan, we provide a descriptive invoice detailing what will be provided and specifying all the details of delivery, installation and payment.
- What education and/or training do you have that relates to your work?
Skye's the Limit Balloons and Decor (STL) is a family owned business, operated by Certified Balloon Artist and Lead Designer, Taneshia Patterson. The Company officially debut in 2015 as a full-service balloon decorating company when Taneshia decided to share her artistic talent and breathtaking balloon designs with the world. The fan fare was overwhelming and the company quickly became an industry leader for creating stunning balloon decor and providing beautifully constructed paper flower walls. We became a member of the Qualatex Balloon Network (QBN®), a professional Organization with about 4000 members world wide. We thrive on originality with attention to details and unmatched service. This is why we invest extensive time and resources in our education and only use the highest quality materials and professional equipment to ensure the very best results, always!