FAQs
- What is your typical process for working with a new customer?
THE PROCESS 1. IN-HOME CONSULTATION Once we've arranged a consultation, a member from our team will meet with you to further discuss your plans and take any required measurements. We will also go over your time-frame and budget during this appointment. 2.WRITTEN PROPOSAL Following our in-home consulting, we'll review the information gathered up until this point and prepare a detailed estimate that defines the project scope, expectations, timeframe, budget, and services which will be provided. 3.PROPOSAL AGREEMENT At this stage, if you are happy with the proposal and choose to move forward with your remodeling project, both parties will sign the agreement, the deposit will be collected, and the project start date will be established. 4.CONSTRUCTION PREPARATION With the proposal and agreement finalized, the next step involves ordering materials and obtaining any permits if required, in order to proceed. During this time, we'll also discuss the work day and scheduling process 5.CONSTRUCTION FINAL STAGE Upon your project completion, we will schedule a final walk through to review the work, make sure you're satisfied with everything, finalize any additional paperwork, and address any lingering questions or concerns. 6.PROJECT REVIEW Once you've signed off on the job. We'll conduct a brief customer satisfaction survey to make sure we delivered as promised. If we've done our job right, we hope we'll have earned your trust and built a lifelong relationship.
- What education and/or training do you have that relates to your work?
16 Years of experience in the construction trade. OSHA Certified Project and Construction Management Certification Home Improvement License Tile and Terrazzo Contractor License General Liability Insurance of 2 Million Dollars
- What types of customers have you worked with?
For many years we have been working with realtors and general contractors. They were the link between our company and their clients. However, working with a "middle man" wasn't always in the clients favor. Sometimes the clients needs and wants never reached our side. Recently, we decided to keep up with technology and build a new client's database. We curently have a facebook page and a website where all of our clients can schedule appointments, request free estimates, and see our current promotions. By not having a "middle man" we are able to communicate better and also offer our clients the best value for the hard earned money. We understand every client is unique and has different needs. Working directly with our clients allows us to fully understand their needs and wants.