FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on several factors such as material selection and other variables native to the worksite (building height, slope of the roof etc).
- What is your typical process for working with a new customer?
We start with the end in mind. That being said, our first step is to establish a clear understanding of what our customer wants to achieve. So whether it's a screen shot from Houzz or a photo from Instagram (or a napkin drawing), our first priority is to visualize your end goal. From there, we carry out a phased approach that involves the finer points like material selection, cost, color etc. Once we establish a production date, we assign a quality assurance liaison. Their soul function is to ensure your project is moving towards your vision.
- What types of customers have you worked with?
From single story homes to multi-unit associations, we've worked with a wide variety of residential and commercial customers.