Upscale Cleaning & Concierge~Moving

Raleigh, NC

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About this pro

How does your service stand out?

Upscale Cleaning and Moving, A full-service cleaning company providing junk removal (garage clean-out) and moving services. Upscale Cleaning and Moving providing services such as organizing, junk removal, re-arraigning furniture, assembly, disassembly, packing and unpacking. We are dedicated to our customers, providing exceptional services. Our Mission is to provide a quality cleaning service without compromising our high standards of cleaning or taking short-cuts. Our customer love our services because of our level of integrity.

What do you enjoy about the work you do?

The ability to clean, organize quickly and passing military white glove inspections on the first attempt. Also, seeing the finished work such as an artist starting with nothing on a page and developing it into a beautiful scene. POLICY/PRIVACY INFORMATION In order to Lock in your low price quoted we required appointments to be secured with payment to reserve your appointment. Our process serve our customer in that no one else can schedule through other platform and take the slot. ALL WE NEED IS YOUR EMAIL ADDRESS AND INVOICE WILL BE SENT TO SECURE YOUR APPOINTMENT. Same day appointments may be available.
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Location

Raleigh, NC 27601

Years in business

10

Number of employees

3

Times hired on Thumbtack

41

Reviews

20 Reviews
  • Andrea F. May 3, 2017
    House Cleaning
    Verified Review
    Efficiently deeper cleaned my house in record time. Highly recommend!
  • Amy S. Apr 26, 2017
    House Cleaning
    Verified Review
    Okay service
    They could have been more thorough.
  • Kavitha G. Mar 27, 2017
    House Cleaning
    Verified Review
    Slendid Job in cleaning
    Did excellent job in cleaning my moving out town home that was really dirty. It was throughly cleaned within few hours and staff is nice and friendly. Exceeded my expectations and I would hire them again if needed.
  • Dan M. Mar 27, 2017
    House Cleaning
    Verified Review
    Great service, great price
    Sheila and company did a Great job on my house for a move out cleaning.
  • Shaun H. Mar 16, 2017
    Apartment Cleaning
    Verified Review
    Great cleaning company!
    Great cleaning. Easy to work with.
  • Brittany D. Feb 17, 2017
    House Cleaning
    Verified Review
    So fresh and clean!
    They were so thorough and detailed in their cleaning. Very professional and nice!
  • Kidist M. Feb 15, 2017
    House Cleaning
    Verified Review Updated
    not a good cleaning services
    The stove cleaning was not good they didn't dust all the doors, top of my cabinet & the kitchen floor is also not clean. The bathrooms bath tub is not clean. Overall I am not happy.
    Sheila B. Feb 15, 2017

    You personally told me the bathrooms were perfect. Anything else?

  • Verified Review Original
    not a good cleaning services
    The stove cleaning was not good they didn't dust all the doors, top of my cabinet & the kitchen floor is also not clean.
    Sheila B. Feb 14, 2017

    We did a walk-thru together and I explained that it was upgrade service for the very top of the cabinets and you could have paid for it to be done. I also mentioned that company policy prohibits us from cleaning areas we can not visually see for safety reasons. The floor was cleaned well, the floor had a lot of tears in the flooring. The doors were dusted again and you re-checked it. Our work is guaranteed, which means we correct any issues at no additional charge. You know we could have corrected anything for you? I explained prior to the service. Sorry about the oversight concerning under the drip pans. I have already addressed the areas missed with the team member and it's duly noted. I personally take full responsibility and hope you would have communicated any concerns with me directly. Thank you so much for your review. Enjoy the rest of your day. "We learn from our mistakes because ultimately it makes us better & stronger".

  • Jessica S. Feb 13, 2017
    House Cleaning
    Verified Review
    They were able to give me a last minute appointment and did a very thorough job!
    Sheila B. Feb 14, 2017

    Thank you so much!

  • Ann G. Feb 8, 2017
    Move-in or Move-out Cleaning
    Verified Review
    Excellent move out cleaning
    I requested a move-out cleaning. I had 3 dogs & 2 cats and am not a good housekeeper so it was quite a task. They did a great job and my landlord said there was no dog odor at all.
    Sheila B. Feb 14, 2017

    Thank you!

  • Albert T. Feb 7, 2017
    House Cleaning (One Time)
    Verified Review
    Deep cleaning
    Average
  • Roxy C. Feb 4, 2017
    House Cleaning (One Time)
    Verified Review
    Great service!
    Friendly and easy to work with. Cleaning was great! Sheila knocked out our move-out clean on her own and did a great job!
    Sheila B. Feb 14, 2017

    Thanks Roxy!

  • Maria M. Jan 29, 2017
    House Cleaning (One Time)
    Verified Review
    They completely saved me by coming within two days notice. Great communication the entire time and a great clean!
    Sheila B. Feb 14, 2017

    Thank you!

  • Jason H. Jan 26, 2017
    Move-in or Move-out Cleaning
    Verified Review
    Awesome experience!
    Sheila and her team did an amazing job!
    Sheila B. Feb 14, 2017

    Thank you so much, Jason.

  • Martha H. Jan 19, 2017
    House Cleaning (One Time)
    Verified Review Updated
    Special medical cleaning--great job!
    We requested a special cleaning that involved a bleach solution for medical purposes. There was no cross-contamination that we could see. They did a terrific job and cleaned just as we had discussed, including windows open instead of A/C and ventilation throughout the area. I would highly recommend this company again.
  • Verified Review Original
    Special medical cleaning--great job!
    We requested a special cleaning that involved a bleach solution for medical purposes. There was no cross-contamination that we could see. They did a terrific job and cleaned just as we had discussed, including windows open instead of A/C and ventilation throughout the area. I would highly recommend this company again.
  • Jackie L. Jan 18, 2017
    House Cleaning
    Verified Review
    Jackie
    Sheila and her staff stayed longer than contracted to make sure a professional job was done!
    Sheila B. Feb 14, 2017

    Thanks.

  • Dart M. Jan 16, 2017
    House Cleaning
    Verified Review
    Excellent attention to detail
    Excellent cleaning team. My apartment is glowing! Highly recommend these ladies!!! Sheila is awesome!
    Sheila B. Feb 14, 2017

    Thanks for the review.

  • Patricia C. Jan 2, 2017
    Apartment Cleaning
    Verified Review
    Impressed
    I was quite impressed with the service and will be using them again. I've already referred her to friends that will be using her service as well. Thank you Sheila.
    Sheila B. Feb 14, 2017

    Thanks for using our services again.

  • Lark D. Dec 24, 2016
    House Cleaning (One Time)
    Verified Review
    Great Job!
    Sheila did a wonderful job. Excellent communication, fair pricing and my apartment was spotless! Thank you Sheila! Will hire her again!
    Sheila B. Feb 14, 2017

    Thanks

  • Deborah W. Dec 6, 2016
    Apartment Cleaning
    Verified Review
    cleaning service
    this cleaning performance was superb
    Sheila B. Feb 14, 2017

    Thanks

  • Alicia A. Nov 28, 2016
    Impressive
    Service was provided on short notice. Your work was very impressive! I will use your services again.

Q&A

What is your typical process for working with a new customer?
Customers can schedule appointments on-line or via phone and describe the service they would like and we can give them a customized quote. The customer also can check out our current specials too.
What types of customers have you worked with?
Our referrals have includes the Hilton Brand, foreclosure relocation companies, apartment managers referring to us to provide corporate cleaning for international clients. Servicing families who have traveled to the USA, Research Triangle Park area for specialized medical treatment for their children at Duke University Hospital.
What advice would you give a customer looking to hire a provider in your area of work?
Upscale Cleaning & Concierge, A full-service cleaning company. We are dedicated to our customers, providing exceptional house cleaning services. Our Mission is to provide a quality cleaning service without compromising our high standards of cleaning or taking short-cuts. Our customer love our services because of the level of integrity we display in cleaning their home.