GrayWeaver CO

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Introduction: Advanced knowledge of all makes and models of appliances we fix it all. Customer service is our priority. Contracts with the largest wholesale suppliers we can get parts for your machine and get it fixed today, GrayWeaver Co. Pride in our customer service and respect for our customers' situation. We are not the average appliance "machanic". We are very clean, courteous, and knowledgeable in all appliances. We are the best choice if you give us a shot.

Overview

Hired 5 times

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Appliance type

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Reviews

3.0

2 reviews

5

50%

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1

50%

Pat P.

Oct 26, 2016

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Hired on Thumbtack

He told me that he could not give a price for a new timer for my Maytag dryer even though I had the part information which you can look up online to many different part stores and get the price ranging from $137 to $147 and add on what he would charge for labor. I wrote a second time and said I had no problem getting a bid saying part is $137 - $147 (unless he had a better source as he certainly can look up what the part costs him) and he should know what his labor charge is to install a timer. I also said I was ok with a caveat that if something unforseen happened during the installation that price may change. He insisted that I pay a diagnostic fee of I think it was $60 which would be applied to the repair if I chose to use them for the repair. I would not hire anyone that cant give me either his hourly charge or if he is experienced in changing out timer switches he should know how long it takes -- and cover himself by saying thats if nothing goes wrong. He refused to do that and only would come with paying his diagnosis charge so I went elsewhere to get it fixed and just it cost me $143 for part and $100 for labor and I was happy to pay it. What if he came out and then told me his labor was $150 or $200 I would have been out $60 for his "diagnosis" which I already knew I had a bad timer.

Appliance Repair or Maintenance

Marie R.

Oct 19, 2016

·

Hired on Thumbtack

Matt diagnosed the problem with my dryer, obtained the needed part and finished the repair in the same day. I will call him again if I need other appliance repairs.

Appliance Repair or Maintenance

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
$55 diagnostic-fee for repair. $186.51 for install of appliances (in room, additional $55 for moving NO STAIRS) , does not include any additional supplies or parts.
What is your typical process for working with a new customer?
Diagnostics of appliance, quote to client, if quote is accepted then repair is done and the diagnostic fee is applied to the total cost. Same day in many cases if parts are available either on truck or in local suppliers/warehouse.
What education and/or training do you have that relates to your work?
Over 15 years experience in the field and two years training from different manufacturers.

GrayWeaver CO

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