FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My initial troubleshooting fee is $50 dollars. I must receive this before I even touch your PC/or devices. If for some reason it is determined that the PC will need parts or to be re-imaged or restored to default state of original purchases. The initial $50 dollars will go towards those parts that need to be order which I will order for you and install. At that point I will charge you one flat rate of $120.00 to do the repair no matter how much work it is. If I diagnose the PC and you feel that it is not worth fixing. Then you just owe me the $50. I accept payment via pay pal which can except all major credit cards or you can western union or money-gram.
- What is your typical process for working with a new customer?
Simple gathering of information and simple questions about the problem the customer is having with their equipment.
- What education and/or training do you have that relates to your work?
Over 13 years of experience in help desk, field support, call center and PC hardware repair by way of the car dealership industry, us military, healthcare industry and the insurance industry. Training and certificate of completion from New Horizon in network support, help desk support, security+, A+, CCND training.