Hired 14 times
10 years in business
(Central Time Zone)
Mon - Fri
9:00 a.m. to 5:00 p.m.
Credit card, Cash
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Doyle was wonderful explaining to my co-worker why his printer was not working correctly. Showed him how to fix the problem. I would recommend this company.Apr 30, 2018Verified
Great customer service and work quality - will definitely use them again!!Dec 4, 2017Verified
Elite Print Management helped me over email and I was very impressed with the professionalism and customer service. I will definitely contact them for any future needs.Jan 12, 2017VerifiedElite Print Management's reply
Thank you very much for the review and i am glad that we were able to help via email.
Even though I went with a different and closer service they were helpfulSep 2, 2017VerifiedElite Print Management's reply
Thank you for the review. We're happy to hear that we were able to help.
My printer was printing blurred pages. Doug checked it out and found out that the part that was broken is not repairable. I appreciated his honesty in letting me know it was not worth fixing and to buy a new one would be better. He also offers printers for purchase so he provides a much needed service and options when he can't fix it. Will definitely be back when have printer issues since we have 3 printers in our business and home. Thanks Doug I am grateful you were local and appreciate your help.Feb 23, 2017VerifiedElite Print Management's reply
Thank you very much for your review and we appreciate you keeping us in mind for future service. Your business is very much appreciated.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We charge flat rate labor pricing as opposed to hourly, but the rates differ by what type of printer it is (InkJet, LaserJet, Wide Format or Copier).
- What is your typical process for working with a new customer?Determining their printer needs by how much is printed and what is printed. Our goal is to save the customer money by providing the most cost efficient solution.
- What education and/or training do you have that relates to your work?I have 2 MBA's in Business and a BS in IT with over 17 years of experience in the printer industry. I hold sales and service certifications for Xerox, Toshiba, Oki, Brother, Canon and HP. We are authorized service providers for Xerox, Toshiba, Oki, Brother and Canon meaning we can also provide warranty repairs.