FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For jobs within a 40 mile radius we do have a per foot price depending on standard straight railing, sloped railing, and curved railing. We can also quote prices for spiral staircases fairly accurately over a phone conversation.
- What is your typical process for working with a new customer?
We are usually contacted by a client through email or telephone where we will set up an appointment to meet at the site of the work needed. We have samples of our product and an extensive picture portfolio to look over. We will take measurements and pictures of the area where the work is to be done. We will go back to the office and draw up several options of our proposal and many times can superimpose the ironwork proposal onto an actual picture of the site. Once a design and proposal is agreed upon we will write up a contract and collect a 50% deposit. The balance is due after installation and approval of our work.
- What education and/or training do you have that relates to your work?
We have attending all welding certification classes need and comply with all OSHA standards.