FAQs
- What is your typical process for working with a new customer?
Our traditional process for working with a new customer is simply to treat that customer as we would want to be treated. We inquire and gather all the information necessary first to ensure the proper application of our services as well as what best fits the needs of our client. This eliminates any wasted time and allows us to provide the most accurate and specific quote possible to best benefit our customer. Upon acceptance of our quote your salesperson will guide you through the production process through communication and specific timelines. We consider this a crucial component to our satisfying our customers as we would want you to always be aware of were your project stands. After completion of the project and more importantly upon your satisfaction we then request payment.
- What education and/or training do you have that relates to your work?
We have over 30 years experience in roofing industry and approximately 30 years in the insurance restoration industry as well. We are IICRC certified in fire & smoke restoration, water damage restoration and applied structural drying. We are licensed independent adjusters with certifications from many of the top insurance companies and are also certified by the Texas Wind Association to assess wind damage to properties. Based upon our experience and formal educational background we feel we are well staffed and equipped to handle any roof repair or replacement, from flat to steep and shingle to tile.
- Describe a recent project you are fond of. How long did it take?
We recently completed a roof replacement (03/29/16) on a house that was in the final stages of a home sale. Our customer found us on Thumbtack and based upon his specific requests we provided a quick, through and competitive estimate. After he researched us online as well as through the BBB's Accredited Program he decided on us for his immediate project. Four days later we completed the roof replacement in it's entirety. Our customer was extremely happy with how quickly we were able to tend to his project but more importantly he was ecstatic as in such a tight time frame we still upheld our high standards of work. Thanks for choosing us Bobby L.