FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
To be honest, we don't believe it is fair to any of our customers, nor us to attempt to give accurate cost estimates with the generic Thumbtack job detail section. Currently, we charge $325 for the first two hours for a typical troubleshooting service call. What's included in this cost? This cost gives our customers a minimum two hours of our best troubleshooting expertise. It also pays for our employee's competitive wage/s, assists in paying our 1-3M liability insurance, assists in paying for our ever increasing worker's compensation insurance, assists paying in our vehicle wear and tear, fuel, and of course, some profit. All those items listed assists us in attempt to stay competitive as well as stay in business. We believe it is best to either physically look at the job (free of charge), or at a minimum, ask our customers a few questions regarding about their home or business, in order to accurately narrow down our best cost estimate. Some of our questions to the customer can sometimes include: what is the existing ceiling height, how is the accessibility for the installation, what is the age of home/business, and its wiring, is there drywall vs lath and plaster wall construction, and so on. We hope our customers will appreciate us and our inquiries as well.
- What is your typical process for working with a new customer?
We generally will let our customers exactly what to expect for each and every job, either by email, text message, or phone call. We also like to give alternative and more cost effective suggestions to each and every job.
- What education and/or training do you have that relates to your work?
Stephen Gordy has been in the electrical trade for over 30 years (1987). Out of high school, I enrolled in a class called Electrical Maintenance Technician, a course offered at the Central County Occupational Center. The following semester, I took their AC/DC motor controls class. (A grades for both classes) After that, it was all about looking for jobs in the Mercury News classified newspaper section. I worked for a fair share of non-union contractors, and took in what I could learn from each. In 1996, I decided to join the Union Local 332 (1997) for a few years working for Cupertino Electric Inc (SJ). After relocating Therma Corporation's (HVAC/mechanical/plumbing contractor) to their permanent location in San Jose, CA, Therma Corp. and I mutually decided it was best to work for Therma Corp. directly. Up until around the market took a slight crash in 2004, I decided to start my own company. We received our C-10 electrical license in 2005, and have been servicing the bay area ever since.