FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I'm flexible on pricing, depending on the work needed. I also offer a sliding scale for low-income families and military veterans. Some proof will be requested to be eligible for a discounted rate.
- What is your typical process for working with a new customer?
Let's talk. Seriously. That's really the first step to customer support. Tell me what you think the problem is, so I can sort through some options and follow up with questions to help isolate the issue.
- What education and/or training do you have that relates to your work?
From personal computers to enterprise support, I've done it. I've torn down, repaired, and reassembled laptops, desktops, and even cell phones in a few cases. Mostly, I'm hands-on, self-taught, but in a previous occupation was a certified field technician for Dell.