FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We typically do not charge for estimates. An estimate is considered having a sales associate stop out and look at a project to provide pricing. In some instances customers are looking for an estimate for a repair. In the case where we would have to send out a service expert to diagnose a problem in order to provide an estimate that would be categorized as a service call and there would be a $94 dispatch/diagnostic charge. This is due to work actually having to be performed in order to gain understanding of what the issue is and to provide the appropriate solution. As we do realize this can be sometimes confusing for customers as to what would be considered a service call vs a free estimate, we are more than happy to discuss prior to dispatch.
- What is your typical process for working with a new customer?
We love new customers. Once we connect with new customers, we upload all contact information into our system. Upon completion of projects a friendly member of our office staff will be in contact to ensure the project was completed to 100% satisfaction.
- What education and/or training do you have that relates to your work?
Each of our team members engage in over 40hours/year in training. Technicians go through factory training at Trane, Generac and Rheem. Our office staff engages in weekly training via webinars and live events on an ongoing basis. Our teams meet weekly to discuss recent projects and review feedback received and lessons learned.