FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our internet quotes are a base price only derived from similar jobs/descriptions of other customers. Before any work begins, the Owner will come out for a FREE estimate to confirm the price before work is scheduled.
- What is your typical process for working with a new customer?
Once a customer provides us with their home address and phone number, a FREE estimate is provided within 24 hours. The customer does not need to be home as long as a detailed description of the work is provided. For example, if a customer is looking for "pressure washing", please tell us all of the areas to be pressure washed. If a customer is looking for "window cleaning", please let us know interior/exterior or both, note any special circumstances such as storm windows, etc. Once the customer receives their free estimate, call us back to get on the schedule immediately, sit back, and let Window Genie take care of the hard work!
- What education and/or training do you have that relates to your work?
Our business is Veteran owned/operated. The Owner has a Masters in Human Resources and Business from Lipscomb University. Our Technicians are all fully trained, background checked, licensed, bonded, and fully insured.