FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As mentioned in the "Typical Process For Working With A New Customer" above, our pricing is based on a specialized software tool that has been used and tuned for the last 10 years or so. Inputting the space/room measurements are what changes from one project to another, and thus the need for a site visit to come up with the final pricing. Each area of a house and/or space is shown separately, which makes it easy for the Owner to only pick and choose the areas of interest. Once the Owner signs a contract with us, there are no additional price hikes unless it is clearly stated in the contract where a condition may not be immediately known until some initial front work is done. This later is not typical, but it can happen.
- What is your typical process for working with a new customer?
1. A site visit is almost a must as every project is unique. 2. A site visit is scheduled with the Owner/Party of Interest. 3. Once at a job site, we use a cloud-based software on our wireless-equipped tablets to come up with a job estimate while at the site. 4. The Estimator walks the Owner through the bid. In there, there are also copies of our Liability and Bonded insurances. 5. A link to the bid is sent to the Owner-provided email address. 6. The Owner can do one of the following: Review the bid, accept the bid. 7. The Owner has the right to cancel within 3 days from the date of acceptance of the bid. 8. Our company will start the job within 3 weeks. Usually, it is much sooner than that, and it really depends on more than one factor such as the jobs at hand and crews availability.
- What education and/or training do you have that relates to your work?
Typically our senior field crew members have 10+ years of experience. Every deployed crew has at least one such Senior Crew Member.