FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard hourly rate is $45/hour. I do charge a minimum of one hour per house call, and if the visit surpasses one hour, typically by the quarter hour thereafter. Drop-offs do not automatically incur a one-hour fee, and often no fee is charged if the problem cannot be fixed if the computer or device is dropped off and picked back up.
- What is your typical process for working with a new customer?
Understanding the needs of a new customer is key. Usually with a new customer, a brief phone consultation (free) is necessary to find out what type of problem the customer needs help with. From there, we would decide if it's best to either meet in my office, or at their residency or small business.
- What education and/or training do you have that relates to your work?
I am completely, 100% self-taught in my profession. I fixed my first computer when I was 11 years old, and have long held the belief that hands-on, trial and error troubleshooting is the best way to learn how to fix computers.