FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
YES! We have 3 standard prices. But $105 every three months is BY FAR the most popular plan. We only service regular homes in Temecula Valley--no custom homes and no businesses. Therefore, our prices are very standard across the board. For most customers, every three months with free re-services is the best plan--affordable and not too often but often enough. The price of every three months is $89--or about "A buck a day to keep the bucks away." Every three months is 4 times per year. Here are other frequencies of service that we offer: $200 one time--with $30 day warranty $150 twice per year--full year round warranty. You can do every 6 months or both services during warmer summer months (you choose) $110 three times per year. This is usually every three months or once per season just like the quarterly service but we simply skip the "winter quarterly service"--but if you need help in the winter then you are covered $89 four times per year--every three months. The MOST popular service by far! We come out once per season and you have unlimited warranty $80 six times per year--every two months.
- What is your typical process for working with a new customer?
Since we are specialists we are great for most customers but not for all customers. This means that we take steps to make sure that we are the right fit--if we are it will be the best experience you have ever had with a service company but if we are not the right fit it simply will not work! =) Step 1 Customer sees our truck or finds us online with our reviews or gets referred from a very happy customer! Step 2 Customer calls or messages us and we share what we are good at--and if it is by phone we often also talk about what we are not good at/don't even do at all. We do this to make sure that we are the right fit. Step 3 If it is the right fit we schedule an initial service appointment. Customer gets to meet their very own "LOCAL Bug Guy" and start a personal relationship. Technician gets to know the home and the family. Technician does the work at that time. Step 4 Right after the technician finished the service customer gets and automated text and also email making sure the customer feels comfortable with the technician who is around their home and their family. If needed we have other technicians who cover the same area! Step 5 10 days after the service customer gets a text and an email making sure that the bugs are under control and offering/reminding about the free re-service if needed! Step 6 The next service is three months later. 2 days before that service customer gets an email and a text letting them know of the scheduled date and offering to make any needed adjustments. (right after the service customer gets same follow up about their assigned technician being the "right fit" and 10 days after every service customer gets follow up to make sure bugs are "under control") Step 7 Customer is so happy with our service that they cannot help but brag about us to friends and neighbors and LOCAL family. They also cannot help but brag about us online. Happy customers means we spend very little on marketing and we can pay your LOCAL Bug Guy enough money to support a family and to build a career by taking the best care of you possible!
- What education and/or training do you have that relates to your work?
As the owner I have an Operator's license. This certifies that I have years of work experience and also "classroom knowledge". Each technician has licenses of their own. Licensing also means that "Livescan" background checks have been done on each person that works at LOCAL Bug Guy. The company itself is licensed, boned and insured as well.