What should the customer know about your pricing (e.g., discounts, fees)?
Drop off your computer for a $100 flat rate for full repairs. Or I can come to you for $50/hour. Competitors charge as much as $240 with two hour minimum.
What is your typical process for working with a new customer?
We talk on the phone and discuss the problems with the tech. I give free advice and tell them whether I can fix it or not. If the answer is "yes" we make plans for me to go to them or them to come to me.
What education and/or training do you have that relates to your work?
I taught myself: computer repair, website programming (html/css), business software, animation software and more. I really don't need to sit in a class to learn this I'm a self starter. It's the only way to keep up!
How did you get started doing this type of work?
I fixed my own computers and built my own from scratch. Then I decided to help others fix theirs and got lots of experience doing it so I started charging.
What types of customers have you worked with?
Doctors, housewives, lawyers, psychiatrists, small businesspeople, retired persons, and many other folks from all walks of life.
Describe a recent project you are fond of. How long did it take?
I recently helped a movie producer who threw his laptop at the wall in a fit of rage. Eventually he got sick of doing all his business squinting into his phone. So he brought the abused machine and a second laptop to me in hopes I could fix at least one of them. I managed to fix them both and make them good as new. Makes me happy to totally turn a bad situation around. He dropped the PCs off at my place so the amount of time I took to do it is irrelevant.
What advice would you give a customer looking to hire a provider in your area of work?
Don't be fooled by websites that claim they service West Hollywood when they operate out of Burbank, Culver or "Little Ethiopia." If a website doesn't list prices that is suspicious. Watch out for hidden fees when they show up at your door. In fact, if you use the Best Buy Geek Squad you should watch out for hidden cameras they hide in your bathroom (true story and true lawsuit).
What questions should customers think through before talking to professionals about their project?
Is your computer Mac or Windows? Which version of Windows/Mac is it? aka Windows 7, Windows 10, etc.
Is it a desktop or a laptop?
I don't fix cracked screens.