All American Solutions, FL

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Introduction: We are the best Remote Access Computer Repair Company on the planet! We charge a fixed fee of $99 to fully repair any Windows or MAC PC. All of out Technicians are US Military Veterans. We offer a 100% Money Back Guarantee. If we cannot fix your computer for the problems stated when you called us, we will return the entire amount! All of our work is done from the privacy of your own home on a schedule that suits your needs, remotely over the internet. Call us, you'll be glad you did! The Folks at All American Solutions

Overview

Hired 30 times

7 employees

8 years in business

Payment methods

This pro accepts payments via Credit card and PayPal.

Featured Projects

2 photos

Reviews

Great 4.7

30 reviews

90%

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Jeff H.

Jan 22, 2016

Hired on Thumbtack

Bob was the first to call me. I described my problem and he was willing to call me back when I got back to my office. I either had a virus, or a software conflict with my anti-virus software that was steadily degrading my computer. He got the tech on the phone and made sure he could help me before he would let me pay him. I am VERY pleased with these guys!!! The Technician, Franco, was very good and good to work with!!!

Computer Repair

Holley N.

Feb 2, 2016

Hired on Thumbtack

I would like to share the wonderful experience that I had with All American Solutions. I worked with Bob, who immediately called me back within 10 minutes of entering my request through Thumbtack. He listened to what I needed, and gave me a very fair money back guaranteed price quote. I needed help transferring music and photos from an old MacBook to a new PC, and they saw me through the entire process. I was assigned to work with Marco, who spent the better part of a weekend doing all the transfers remotely, teaching me things I needed to know, and setting everything up so it worked flawlessly. Completely unrelated to the transfer, my new PC experienced a software failure. I was not abandoned by All American solutions-- Marco helped me connect to the HP help desk, walked them through the issue, and did a completely reinstall to get me back up and running. I know that this problem took them WAY LONGER Than they estimated and charged me for, but they did not increase the agreed on price. I loved my experience with All American-- their people have integrity, and are true gentlemen in every sense of the word. I highly highly recommend working with this company if you have computer repair or set up needs. Holley

Computer Repair

Ray M.

Mar 18, 2016

Hired on Thumbtack

When I contacted All American, I talked to Bob Feltman, My computer was awash with malware, viruses and any other bad thing that happens to a computer over the years. Bob set an appointment and assigned my problems to Franko Harris, a very capable Veteran of the US Army. From there on out it was amazing, Franko handled my many problems, cleared the many problems, made very wise suggestions for me to follow and released my computer back to me, total time about 3-4hrs, all done safely and remotely. When all finished Bob followed up with a call checking on my satisfaction and assured me All American would be there if I had problems. All of this service for a reasonable flat fee. All American has made themselves the place to take your computer problems. Great Job, and Thank You for your military service. Ray

Computer Repair

Jay B.

Feb 3, 2016

Hired on Thumbtack

My experience with All American Solutions was without question the best technical support experience I have ever had. That is not a statement that I make lightly. My computer background covers 35 years including running a travel marketing company's computer environment, running my own database marketing company that developed and managed frequent traveler programs for a number of travel companies including one of the largest European air carriers, as well as working as a designer offering both print and web design services. Over the years, I have run into several situations that required outside technical support. In almost all of those circumstances, there were two common themes I consistently ran into: a prime focus on the part of the technical services company's financial goals and/or a tech support crew that was based overseas and that I generally had difficulty understanding or found had very limited technical expertise. All American Solutions is a breath of fresh air and a must have on anyone's contact list of computer support resources. They are exceedingly professional, have a staff of well-qualified computer engineers, communicate clearly and understandably, and are very patient. When I initially spoke with founder and CEO Bob Feltman yesterday afternoon, it was obvious that he was very attuned to my needs and very quickly understood my problem. His primary goal was to address my immediate needs and get them resolved as quickly as possible. Price was only a secondary subject during my discussion with Bob Feltman. Bob did not focus on price nor was his primary concern on transferring my funds into his pocket. All American Solutions' price was very reasonable, up front, and based on a specific flat fee. The company does not charge on an hourly basis. The price I was quoted was very fair, did not require lengthy negotiations, nor needed to be discussed further. It was simple and right to the point. Once approved, Bob assigned one of his senior computer engineers to my project. A little background on why I required outside assistance before I describe my experience with All American Solutions' specialist. My wife and I just moved this past weekend and as a designer with tight deadlines, I needed to get my Mac installation back up and running. After getting all my equipment connected up (which included my Mac Pro, display monitor, wireless mouse, keyboard, and three external drives), I found that the Mac was not booting up. It was unable to identify the bluetooth wireless mouse although I had been using the same mouse for at least the past three years. To make matters worse, the keyboard was frozen. Even after attempting to use a USB mouse, the problem persisted. I have had Mac Pros for about twenty years and had never experienced this problem before. Franco, my assigned senior engineering specialist, called me immediately following my conversation with Bob and went straight to work. Not only did Franco understand the problem but he was very accommodating, relaxed, and well-spoken. Franco tried a number of ways to gain control of the system in order to fix the problem. Eventually, the Mac finally booted up with the USB mouse. With Franco's directions, I downloaded All American Solutions' applications that allowed Franco to take remote control of the computer. Before attempting to fix the problem with the wireless mouse, Franco ran disk utilities as part of his procedures. Once that was completed and following further discussion, the wireless mouse was finally working properly and the keyboard was no longer frozen. The turnaround time was relatively short. I was able to get back to my client work. And, based upon Franco's input, the Mac is now running faster than it had been. In summary, I cannot offer enough positive compliments about my experience with All American Solutions. Before I spoke with the company, I was regretting what I expected from the technical support based upon prior experience over the years. All American Solutions has their values well-grounded and their level of service and care is a very welcome breath of fresh air compared to what is most prevalent in today's business environment where companies have their lost focus on the needs of customers and have become more focused on profit motive to the detriment of everything else. My hope is that All American Solutions will be around for the very long term and will maintain their values over time. Perhaps All American Solutions will serve as a prime model to other companies and encourage them to refocus their own values and learn to run great customer-oriented businesses.

Computer Repair

Marsha M.

Feb 18, 2016

Hired on Thumbtack

Franco was patient and thorough in spending as much time as was necessary to clean all unwanted malware from my computer. I would absolutely recommend them and use them again!

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have standard pricing. We charge a $99 flat fee for Computer Repair to any Windows or MAC PC and back it with 100% Money Back Guarantee.
What is your typical process for working with a new customer?
We speak with the customer to determine the problem. The customer is then transferred to the Technician with the most expertise given the specific problem.
What education and/or training do you have that relates to your work?
All American Solutions Technicians are CompTIA Certified and also trained by the US Military. All of our technicians are US Military Veterans. Each Technician has between 10-30 years of experience.

All American Solutions, FL

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