What should the customer know about your pricing (e.g., discounts, fees)?
For anything that deals with words (editing, transcribing, or writing), I have a base fare of $0.10/word. Additional costs depend on the individual request. My rates a flexible, and once a rate has been agreed upon, it will not change unless it needs to be lowered. For resumes, the rates begin at $35-40 (lower for students and recent grads) and increase depending on the amount of design, while full portfolios start at $60.
What is your typical process for working with a new customer?
I like to begin by setting up an initial video/phone meeting, followed by creating a "Project Tracker" document with which all the requirements, timelines, etc., are laid out for both myself and the client may track the work being done. For long term projects, I like to set up a weekly check in.
What education and/or training do you have that relates to your work?
Intro & Intermediate Magazine Writing; Applications for Print Publishing; Magazine Publishing Overview
What types of customers have you worked with?
Copy-editing, content (substantive) editing, web layout editing, writing (emails, articles, blog posts, other), transcribing, research/analysis projects
What questions should customers think through before talking to professionals about their project?
I'm incredibly passionate about everything to do with the written word and find that it is one of the most effective ways of communicating ideas. Where visual media can produce strong emotions and reactions, words help articulate those feelings and allow the subtle nuances to be more pronounced to a new audience.