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Heads & Tails Pet Services

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Dog size
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About
Our staff truly sets us apart from other animal caretakers in the Austin area. We've worked very hard to build the strongest team possible and pride ourselves in our ability to consistently go above and beyond expectations when working with your pets. Consistency is incredibly valuable for dogs. For our dog walking service, we pair each household up with a single walker and always introduce a backup walker early on. This is very uncommon among other dog walking services in the area. Truly engaging with pets and learning their individual personalities is one of the best parts about our job as. It has been incredibly rewarding to get to get to know the dogs and cats that we work with on such a deep level.
Overview

Hired 20 times

5 employees

12 years in business

Business hours

SunClosedMon8:00 am - 7:00 pm

Payment methods

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Services offered
Walk duration

15 minutes

30 minutes (standard)

45 minutes

60 minutes

Dog size

Extra Small (1 - 15 lbs)

Small (16 - 25 lbs)

Medium (26 - 40 lbs)

Large (41 - 70 lbs)

Walk group size

Private walk

Projects and media
Projects and media
Reviews

Customers rated this pro highly for punctuality, work quality, and responsiveness.

Exceptional 5.0

11 reviews

5

100%

4

0%

3

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Read reviews that mention:


pro avatar
Liz K.

May 25, 2016

Hired on Thumbtack

John is great! He and Taylor are my designated dog walkers. They are very responsive to texts and emails. They sent updates after the walks, and Sally's afternoons are vastly improved due to their service!
Dog Walking
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Kathie H.

Oct 27, 2015

Hired on Thumbtack

I could not be happier with choosing to go with Heads & Tails for a multitude of reasons. Not only did they come to my rescue at the last minute, John has been on point starting from our very first exchange. He texts me every day to let me know how Jett did on her walk and has been flexible with times (to accommodate post work/school activities). And did I mention patient? We just rescued Jett and she has no leash training!
Heads & Tails Pet Services's reply
Kathie - Thank you for your kind words! Despite Jett's lack of experience on a leash she is great to work with. I've genuinely enjoyed working with her, and look forward to our walks to come!
Dog Walking
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Natalie T.

May 1, 2016

Hired on Thumbtack

John watched after my cats for two weeks as I was away for work, he did a great job. The cats were happy and John kept me posted daily. I will definitely hire him again.
Cat Sitting
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Renee A.

Aug 10, 2015

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Erika M.

Sep 21, 2015

Hired on Thumbtack

John took care of my cats for 9 days while I was out of town. He sent daily updates and some pictures, AND even went above and beyond to stop and buy a little bottle of milk for my cat because I'd forgotten to before I left. Highly recommend Heads & Tails!
Heads & Tails Pet Services's reply
Erika - Thank you for your kind words. Loved looking after Griff and Poe! Looking forward to working with you three again!
Cat Sitting

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    For both Dog Walking and Cat Sitting, our standard rates depend on the length of visit: Dog walking: 15-Minute Visit: $15 30-Minute Visit: $20 60-Minute Visit: $33 Cat Sitting: Standard: $15 30-Minute: $23 60-Minute: $33

  • What is your typical process for working with a new customer?

    We love meeting new customers and prefer to schedule a free meet-and-greet before services begin. This way, we can get to know the customer, their pets, and their home, but more importantly, so the customer and pets can get to know us. Because every customer, pet, and home is different, we customize each service to fit their needs, and truly believe we provide the best services in town.

  • What advice would you give a customer looking to hire a provider in your area of work?

    There are several things that any customer seeking dog or cat related services should look for in a walker/sitter: 1. Insurance specific to the pet services industry. 2. Established reputation - anyone can advertise dog walking and pet sitting services, but not everyone is right for the job. 3. Use a service provider that uses the same walker day-in and day-out for dog-walking. Consistency is important for dogs, especially younger dogs, dogs that are undergoing training, and dogs that suffer from separation anxiety.