Heads & Tails Pet Services

Austin, TX

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About this pro

How does your service stand out?

The professionalism of Heads & Tails' dog walkers and pet sitters stands out from the rest. We pride ourselves for our strong work ethic and our ability to go above and beyond our customer's expectations in order to provide the most beneficial services for the pet and their owners.

What do you enjoy about the work you do?

Truly engaging with pets and coming to understand their individual personalities. It has been one of the most rewarding things in my life (and the lives of other staff members as well) to get to know the pet's that we work with on such a deep level. We love them all as if they were our own.

Location

Austin, TX 78745

Background check

Complete

Number of employees

5

Times hired on Thumbtack

19

Reviews

10 Reviews
  • Lauren B. Dec 4, 2016
    Dog Walking
    Verified Review
    Love these guys!
    Love these guys! John and Mary are my dogs walkers and they are absolutely wonderful. Highly recommend!
  • Gil G. Nov 23, 2016
    Dog Sitting
    Verified Review
    Definitely use again
    John was great.
  • Liz K. May 25, 2016
    Dog Walking
    Verified Review
    John is great! He and Taylor are my designated dog walkers. They are very responsive to texts and emails. They sent updates after the walks, and Sally's afternoons are vastly improved due to their service!
  • Natalie T. May 1, 2016
    Cat Sitting
    Verified Review
    John watched after my cats for two weeks as I was away for work, he did a great job. The cats were happy and John kept me posted daily. I will definitely hire him again.
  • Nikki M. Nov 15, 2015
    Dog Walking
    Verified Review
  • Christy S. Nov 12, 2015
    Dog Walking
    Verified Review
    My pup loves him and so do I. Everyday he sends a message so I know she's okay. I'm so happy that I found this company!!
  • Kathie H. Oct 27, 2015
    Dog Walking
    Verified Review
    I could not be happier with choosing to go with Heads & Tails for a multitude of reasons. Not only did they come to my rescue at the last minute, John has been on point starting from our very first exchange. He texts me every day to let me know how Jett did on her walk and has been flexible with times (to accommodate post work/school activities). And did I mention patient? We just rescued Jett and she has no leash training!
    John R. Oct 27, 2015

    Kathie - Thank you for your kind words! Despite Jett's lack of experience on a leash she is great to work with. I've genuinely enjoyed working with her, and look forward to our walks to come!

  • Chloe P. Sep 29, 2015
    Pet Sitting
    Verified Review
    John is an excellent pet sitter! He is very polite, punctual and responds quickly. After our initial meeting, I knew my pets would be in good hands. He sent me updates, pictures and a video of my pets while I was away so I could see how they were doing, and always made sure to let me know when he was going to check on them and when he finished each visit. If you are looking for pet sitter, house sitter or dog walking services, Heads & Tails Pet Services is an excellent choice!
    John R. Sep 29, 2015

    Chloe - It was a pleasure to watch your dogs and cats. I had a blast with them and would love to take care of them any time you need! Thank you!

  • Erika M. Sep 21, 2015
    Cat Sitting
    Verified Review
    John took care of my cats for 9 days while I was out of town. He sent daily updates and some pictures, AND even went above and beyond to stop and buy a little bottle of milk for my cat because I'd forgotten to before I left. Highly recommend Heads & Tails!
    John R. Sep 21, 2015

    Erika - Thank you for your kind words. Loved looking after Griff and Poe! Looking forward to working with you three again!

  • Renee A. Aug 10, 2015
    I recently moved to Austin and I came across a heads and tails ad on facebook. Out of curiosity I clicked on it and decided that it would be good for my pet to get out during the day. I scheduled a meeting with a walker the next day, and was able to get my first walk the following day. My walker, John, was so good with my pup cooper and extremely polite. The move to Austin made cooper extremely anxious and I was able to see the calmness return within three days of John coming by. I'd recommend heads and tails to anyone who needs to get their pup out and about!

Q&A

What is your typical process for working with a new customer?
We love meeting new customers and prefer to schedule a free meet-and-greet before services begin. This way, we can get to know the customer, their pets, and their home, but more importantly, so the customer and pets can get to know us. Because every customer, pet, and home is different, we customize each service to fit their needs, and truly believe we provide the best services in town.
Do you have a standard pricing system for your service? If so, please share the details here.
For both Dog Walking and Pet Sitting, our standard rates depend on the length of visit: 15-Minute Visit: $15 30-Minute Visit: $20 60-Minute Visit: $33
What advice would you give a customer looking to hire a provider in your area of work?
Ensure that the provider specifically carries pet services insurance, ensure the provider has passed a background check, and make sure they are able to answer any questions you might have.