Heads & Tails Pet Services
Heads & Tails Pet Services

Heads & Tails Pet Services

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Dog size
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Introduction: Our staff truly sets us apart from other animal caretakers in the Austin area. We've worked very hard to build the strongest team possible and pride ourselves in our ability to consistently go above and beyond expectations when working with your pets. Consistency is incredibly valuable for dogs. For our dog walking service, we pair each household up with a single walker and always introduce a backup walker early on. This is very uncommon among other dog walking services in the area. Truly engaging with pets and learning their individual personalities is one of the best parts about our job as. It has been incredibly rewarding to get to get to know the dogs and cats that we work with on such a deep level.
Overview

Hired 20 times

5 employees

10 years in business

Payment methods

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Featured Projects

18 photos

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

11 reviews

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Nikki M.
Nov 15, 2015
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Hired on Thumbtack

Hired on Thumbtack

Dog Walking
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Diana R.
Jul 15, 2017
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Hired on Thumbtack

Hired on Thumbtack

Dog Walking
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Renee A.
Aug 10, 2015
I recently moved to Austin and I came across a heads and tails ad on facebook. Out of curiosity I clicked on it and decided that it would be good for my pet to get out during the day. I scheduled a meeting with a walker the next day, and was able to get my first walk the following day. My walker, John, was so good with my pup cooper and extremely polite. The move to Austin made cooper extremely anxious and I was able to see the calmness return within three days of John coming by. I'd recommend heads and tails to anyone who needs to get their pup out and about!
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Erika M.
Sep 21, 2015
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Hired on Thumbtack

Hired on Thumbtack

John took care of my cats for 9 days while I was out of town. He sent daily updates and some pictures, AND even went above and beyond to stop and buy a little bottle of milk for my cat because I'd forgotten to before I left. Highly recommend Heads & Tails!
Heads & Tails Pet Services's reply
Erika - Thank you for your kind words. Loved looking after Griff and Poe! Looking forward to working with you three again!
Cat Sitting
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Chloe P.
Sep 29, 2015
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Hired on Thumbtack

Hired on Thumbtack

John is an excellent pet sitter! He is very polite, punctual and responds quickly. After our initial meeting, I knew my pets would be in good hands. He sent me updates, pictures and a video of my pets while I was away so I could see how they were doing, and always made sure to let me know when he was going to check on them and when he finished each visit. If you are looking for pet sitter, house sitter or dog walking services, Heads & Tails Pet Services is an excellent choice!
Heads & Tails Pet Services's reply
Chloe - It was a pleasure to watch your dogs and cats. I had a blast with them and would love to take care of them any time you need! Thank you!
Pet Sitting

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    For both Dog Walking and Cat Sitting, our standard rates depend on the length of visit: Dog walking: 15-Minute Visit: $15 30-Minute Visit: $20 60-Minute Visit: $33 Cat Sitting: Standard: $15 30-Minute: $23 60-Minute: $33

  • What is your typical process for working with a new customer?

    We love meeting new customers and prefer to schedule a free meet-and-greet before services begin. This way, we can get to know the customer, their pets, and their home, but more importantly, so the customer and pets can get to know us. Because every customer, pet, and home is different, we customize each service to fit their needs, and truly believe we provide the best services in town.

  • What advice would you give a customer looking to hire a provider in your area of work?

    There are several things that any customer seeking dog or cat related services should look for in a walker/sitter: 1. Insurance specific to the pet services industry. 2. Established reputation - anyone can advertise dog walking and pet sitting services, but not everyone is right for the job. 3. Use a service provider that uses the same walker day-in and day-out for dog-walking. Consistency is important for dogs, especially younger dogs, dogs that are undergoing training, and dogs that suffer from separation anxiety.