FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to be transparent and competitive, reflecting the quality of our products/services. We aim to provide value for your investment. We do offer discounts on certain packages or for specific circumstances, and we encourage you to inquire about any ongoing promotions or special offers. Additionally, it's important to note that our fees are inclusive, covering all necessary aspects of the service without any hidden charges. We prioritize clear communication and aim to ensure that our customers have a comprehensive understanding of our pricing to make informed decisions. If you have specific questions or would like further details, please feel free to ask, and we'll be happy to provide the information you need.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to ensure clarity, transparency, and customer satisfaction. It typically begins with an initial phone call where we discuss your needs and requirements. Following this, we schedule a visit to your location to conduct a thorough assessment, which includes the capture of pictures and video footage to better understand the scope of the project. After the assessment, we provide a detailed and free estimate, ensuring that you have a comprehensive understanding of the anticipated costs. Once the estimate is agreed upon, we work together to schedule a convenient start date for the project. On the agreed-upon start date, we initiate the work, and we operate on a payment structure that involves a 50% payment upfront. The remaining 50% is due upon the completion of the project and your satisfaction with the results. Throughout the entire process, we prioritize open communication, and we are always available to address any questions or concerns you may have. Our goal is to make the experience as smooth as possible for you, and we look forward to the opportunity to exceed your expectations. If you have any specific preferences or additional questions about our process, feel free to let us know
- What education and/or training do you have that relates to your work?
I believe in assembling a team of highly skilled and qualified professionals to meet your specific needs. Personally, I have undergone extensive education and training in construction. Additionally, I work with both licensed and unlicensed professionals who have demonstrated expertise and a track record of delivering high levels of satisfaction for our clients. Our team members undergo continuous professional development to stay current with industry standards and trends. We prioritize qualifications, experience, and a commitment to excellence in all aspects of our work. By collaborating with a diverse team, we ensure that we can tailor our services to meet the unique requirements of each client. If you have specific questions about the qualifications or training of any of our team members, I am more than happy to provide detailed information and credentials. Our goal is to deliver the highest quality service that not only meets but exceeds your expectations