|Monday||9:00 a.m. to 4:00 p.m.|
|Tuesday||9:00 a.m. to 4:00 p.m.|
|Wednesday||9:00 a.m. to 4:00 p.m.|
|Thursday||9:00 a.m. to 4:00 p.m.|
|Friday||9:00 a.m. to 4:00 p.m.|
Simplified Living, Inc.
About this pro
They could improve their service by following up with a phone call and also honoring what they advertised. I was impressed with what they had to offer and thought that it would be fun to work with them. The owner of Simplified Living offered $45 an hour for one person (she let me know that the advertised $40 an hour was incorrect) or $75 for two, letting me know that it was a savings and it should be like getting twice the amount of work done for less. I did not plan to have two people but I thought that I would give it a try. I was ok with it on day one (four hours) but did realize that I was definitely not feeling like I was getting twice the amount of work done. I went on with a second day with the same amount of hours. The next week they had to cancel the first day of our two day week. I totally understood. On that day, I let her know that I was interested in "later" working one on one with some paperwork. I told her that I figured that it would not take two people to manage paperwork but I was open to her opinion. I think she said we could discuss later. She also asked could we make up that missing day with a longer day the next day or just add a day that week. I was not available and I let her know that. Later in the day, I told her that I could squeeze it in another day. They came the next day (was planned). We worked but prior to starting I was surprised that we started out having a conversation about how I should be able to use both of them even with just paperwork. They also explained how they work well together and most people trust them to work in their homes ... I was surprised because they were trying to convince me even after I said that it didn't seem like I would really keep both of them busy. We went on about our day. They were suppose to return the next day but I canceled late that evening. I was overwhelmed by what I had already had planned but still tried to squeeze them in. I also said that I had planned on having them but then afterwards wanted to just continue with one person. I had made that decision based on the amount of work that we got done the three times that they came. The owner texted back in the morning and said that she would text me later. Today is exactly two weeks later and I never heard back. The ladies seemed very nice and they did a good job. I feel like the owner does have a lot of experience and would have really helped me meet my goals. I thought that this review could help you in making your decision when deciding who to hire for your project. My update: Today I received a text from Stacey (the owner) saying that I should have reached out to her before I posted a review. She was not happy with the review. She said that she emailed me with a response to my text and wanted to know how I would like to continue. I did not receive an email from her. I checked all of my emails. We did not communicate via email except when my husband sent her the plans for our new home. We texted and we wrote on thumbtack. I asked why would I call her before when she never even responded to my text. She said that she would post a response to my review and include the email that she sent me. I am interested in posting an honest review for you. That is all. I read a ton of reviews and searched for as much info as I can when hiring. In addition to what I read on thumbtack, I also asked her for a few additional references in which I received and heard from . There was only one that was the wrong number and she just gave me another reference. I can say that I did drop the ball as far as my search. I only interviewed her company and one other. Normally, I take more time. I have a very huge project and am very busy in my personal life. I have nothing to gain from posting a negative review that is not honest. I am moving forward and will be looking for another company for my project. I believe that because I posted an honest review and she knows that she did not get back to me, that she is trying to defend her company. As I said, I believed that both women were nice to work with but were not happy when I chose to only work with one of them instead. I am trying to post a picture of our texts to show when I received her last one (February 8) and today when she texted me.Feb 24, 2018VerifiedStacey G.'s reply
Miss Tiffault, After communicating with you at length yesterday, I am very happy that you posted your perception of our experience together because it resulted in what turned out to be a misunderstanding for both parties involved. Had you not posted this positive and negative review, it would continue to appear as though Megan and I dropped the ball. While I appreciate your kind words about my personality and work experience in my industry, I must say that I am somewhat disappointed that, after I found out the reason you hadn’t received my communication via email, you would not give me the benefit of speaking over the phone to extend what I said would be my humbled apology. I wanted to speak over the phone to do this as it would be more professional of me. In fact, your text stated, “I can understand if it’s been a misunderstanding. Right now I am busy and already took time out for this. We can maybe connect Monday or Tuesday.” My reply was that I can appreciate the fact that you’re busy, but if you could give me three minutes of your time, this can all be cleared up.” Moreover, after I notified you what exactly had occurred, I texted you again....”I understand but would you at least consider taking down the second review of services until we can at least talk over the phone?” Truthfully, I know your time is very important, but you certainly had all the time to write your reviews without all the facts or reaching out to me but wouldn’t spare me a few minutes of time so that I could redeem myself. Unfortunately for you, it gives off the impression that you are only interested in sharing a negative review based on your perceptions and perhaps unwilling to acknowledge the fact that I had indeed sent my email communication to you but to an incorrect address. As would any true professional who wants to extend superior customer service, I took the time to investigate what happened, to humbly acknowledge that it was my error, and to try and clear this up. In doing so, it could have prevented any potential client on Thumbtack from having the impression that I’m an incompetent or disrespectful business owner. As you were able to see, the time stamp on my original email to you was dated February 10, 2018. I could not be more sorry that it was never received. I could only assume that you had read the email, were displeased, and didn’t want to move forward, as at the end of that correspondence I asked you to please let me know how you would like to move forward. When I didn’t get a response from you via text or email, (your preferred forms of communication) I concluded you were terminating services. Because you are very much on top of schedules, dates, etc..., I am still surprised/confused why you wouldn’t have reached out to inquire of our whereabouts. And to let another full week go by without an inquiry as to why we didn’t show up for our February 23 session either. Two weeks went by without a word from you until you wrote your perception of how your experience had been when working with us. For myself personally, when a contractor is scheduled to do work at my home and does not show, I would most certainly follow up with a phone call to see if there was a problem or a misunderstanding with dates or times. In fact, we are presently remodeling our home as you know, and we have no fewer than 2 contractors working each day. If someone would not show up, I wouldn’t let two weeks, like you stated, go by without looking into it. As a busy homemaker, you were squeezing us into your schedule to get work done on an aggressive timeline. Many of our clients take personal and vacation days to allow us into their home for organizing services. I am confident that those clients would have most definitely contacted me for my whereabouts, as valuable days were used for work to be done. To address your issues in your review(s), I stated at your complimentary one hour + consultation, that we worked as a team and that you would be getting two organizers for the quoted price. During our consultation, you made no mention of using just one organizer; while we are happy to send one organizer to a job, you hired us under the terms of using two organizers. As the homeowner, you have the right to make changes, but we would have appreciated you changing the terms prior to the commencement of services. At no time did I try to “convince” you of using us both; there is a difference between convincing and discussing; however, I can appreciate your own perception. In terms of defending myself and my company, most business owners would value an opportunity to discuss their reasons, practices or ways of conducting services. In no way, do I see that as a negative thing. Both parties do need the opportunity to be heard. Like I shared in my text with you yesterday, “It’s important to me as a business owner to provide all the facts. I’m sure you and Rock would want to do the same thing if a patient or hospital staff member wrote a public review for you.” To wrap this up, you have now had the opportunity to read my email that you unfortunately did not receive, and I stand by my statement, “As I’m sure you’ll agree, we work the entire time we’re in your home except for the occasional bathroom break.....A great deal of time goes into the process as you acknowledged in your text message....I am confident that we have successfully done all that you have asked of us over the course of three days.” Moreover, other work could have been completed, but we were met with your conversations of meal planning, comparison shopping online and around town for household items that did not involve our task at hand as well as the benefits and drawbacks to using Weight Watchers. Like I shared with you, we very much enjoy getting to know our clients and learning about their lives and families, but valuable time was used for these discussions rather than completing our goals for the day. In closing, I neither harbor ill will nor am I upset with your review. Again, it certainly helped us find where our communication failed. I respect your decision to move on by yourself or with another professional. It is important to have a good relationship, like we did when we worked for you, with whomever you have into your personal space. You mentioned being more thorough when hiring for services, and we will do the same when providing superior services to our clients. I only wish you could have extended some time yesterday to clear this up; however, potential clients should see now that there was an honest reason for our misunderstanding and that I am very professional and timely when addressing concerns. I have learned the very valuable lesson that it is best to communicate over the phone or in person to prevent unfortunate situations like this from occurring. As I said yesterday, I wish you and Rock all the very best with your home under current construction! Respectfully, Stacey Gibson
Absolutely top notch! Highly recommend Simplified Living for your packing and moving needs!Dec 14, 2017VerifiedStacey G.'s reply
Thank you for your very positive review! While I was unable to meet you during your move, I adored getting to know Cindy! In just three days of being together, I felt as though I’d known her for years! I always enjoy working with homeowners who embrace me more like a friend or often a family member as opposed to “just a lady packing our stuff.” I sure worked up an appetite for Thanksgiving dinner the following day. I wish you both much happiness and success in the new place you call “home.”
Stacy and her assistant were very helpful in reorganizing our play room and arts and Crafts area. They were very efficient, professional and easy to work with! I can’t wait to use them again on other areas of the house!Nov 15, 2017VerifiedStacey G.'s reply
Ashley, Thank you for the very nice review! Megan and I enjoyed working with you and the children. It's always a pleasure to receive a compliment from happy clients; it is our greatest referral. We hope the kiddos enjoy their newly organized playroom and crafting with all those great supplies! We look forward to your next project!
Felicia R.Nov 11, 2017VerifiedStacey G.'s reply
Thank you, Felicia, for the 5 star review! Your living space is starting to come together. I really look forward to moving into the kitchen and eating areas to give you a more organized and efficient space for hosting and cooking!
My family of 5 were in the middle of a move and hired Simplified Living to help us organize and pack. Since we are downsizing we needed more then a moving company that will just dump everything into a box to move. Stacey and Megan did a great job sorting and packing three kids rooms, living room, office, plus dinette area. Everything was move ready. I would have had them pack my kitchen, and master bedroom as well, but my wife was insistent on doing that herself. They also stopped by Goodwill to take care of all our donations ... a great service. They also offer unpacking and set up services. We did not take advantage of those, but I would be confident in their ability to start up any new residence.Nov 9, 2017VerifiedStacey G.'s reply
Jeff, We appreciate your very kind review of our services! Megan and I both agree that packing, unpacking and set up are among our favorite services to provide. Thank you for inviting us into your home to help prepare for the big move. We would be more than happy to work for your family again!
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I can charge by the hour or offer clients different packages which pass along a greater savings! With my packages, I extend several complimentary services that many of my competitors do not offer.
- What is your typical process for working with a new customer?Most of us have never used a professional organizer to help us with purging, organizing, home staging, or packing/unpacking and setting up a new home. We aren't sure what to expect once a quote is given to us. Sometimes we are unsure if we made the best decision or not. Let me assure you that if you are considering working with me, then you have made a good choice! A typical process looks like this.... I send a message asking the potential client to provide me with their phone number and the best time of day to contact them. I certainly do not want to interrupt putting kids to bed, dinner time, or your time at work. You will find that I am very accommodating to people's time and needs. During the initial phone conversation, I introduce myself by sharing some personal information as well as my experience as a professional in this field. I reiterate what the client's needs are based on what I read from their submission on Thumbtack. I will ask questions to gather more information about their specific needs and find out what their goals are for the project. Some clients know exactly what they need while others are so overwhelmed and don't even know where to begin. I work with both types of clients. I ALWAYS offer a complimentary, no obligation consultation in their home that typically lasts from 30-60 minutes. The consultation is really the catalyst to bring us together. It allows me the opportunity to see your needs firsthand; a picture really is worth a thousand words. It is difficult to assess a client's situation by speaking over the phone. A client will show me the area(s) that need attention as I listen, ask questions and take notes. Many clients are embarrassed over the condition of their areas, big or small, but I can assure you that I am not judging you or your habits. As a wife and mother to two teenagers who is working full time to help others simplify their homes and lives, I, too, fall short in areas of my life. We're all busy these days and, let's face it; life gets in the way of the things we need or want to do. The last thing my clients want to do on an evening or weekend after working is spend more time working on organizing, staging their home or packing/unpacking. My mind is racing with ideas and solutions for a client's problem areas, and I share those aloud. After the walk-through, my clients and I sit down to discuss an action plan. I develop and customize action plans based on each individual's needs; what works for some doesn't always work for others. I love to listen to a client's ideas as most people share some great ones! We work together to list the priorities, what actions I/we will take, and what, if any, supplies will be needed. I'm not one who encourages customers to run out to The Container Store or Pottery Barn and spend thousands of dollars. Simply put, the majority of what is needed can be purchased at Target, Meijer, WalMart, etc... Before concluding, we will talk about your budget and timeline. I am happy to work within any budget, doing as little or as much as one needs. Finally, we coordinate our schedules to find days and times that fit YOUR busy life.
- What education and/or training do you have that relates to your work?I am an organizer by nature. I grew up organizing my teachers' desks and closets as well as those of friends and family. At the age of 7, I helped unpack our belongings in our new home, and I organized and set up our kitchen, my room and that of my older sister. I LOVE ORGANIZING and it comes very easy to me. I consistently purchase magazines and books to keep my services and strategies relevant and current. I attend virtual workshops when my schedule allows. Before doing this on a full time basis, I was an elementary teacher for nearly 15 years. Teaching is not just academic in nature. It is building relationships and trust, encouraging and supporting, collaborating and guiding. My 4th and 5th grade students learned the value of getting organized and staying organized. It is a successful learner trait for both adolescents and adults. If we are unorganized or lack time management, other areas in our lives WILL suffer. I believe in being PROACTIVE!