FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a standard rate of $95/hour with a 1 hour minimum. We do not charge for travel time within our coverage areas. We are also small enough to be flexible with pricing when it comes to larger projects, as we want to be fair and have an ongoing relationship with our clients.
- What is your typical process for working with a new customer?
We typically have a short discussion over the phone about the goals to be accomplished. For small projects, this is normally enough and then we can move ahead and discuss possible solutions and costs. If the phone discussion isn't enough for a big project, we will meet with new customers at their home or office.
- What education and/or training do you have that relates to your work?
Our techs have scores of certifications and degrees. Speaking for myself, I have a BSc in IT, as well as over 20 certifications and HP Master Tech credentials.