FAQs
- What is your typical process for working with a new customer?
Assess the issue by asking clarifying questions, driving to site if necessary. Diagnose, quote, complete the job.
- What education and/or training do you have that relates to your work?
A+ Certification, LabSim Windows Certification, prior experience with Apple technical support supervisory position, one year as a Microsoft software troubleshooting chat rep.
- What types of customers have you worked with?
Schools, Continuing Education web entities, personal business, individuals