What education and/or training do you have that relates to your work?
A large part of our work requires us to stay abrest on electronic device trends, legal issues, privacy issues, legal collection of evidence procedures, products and uses. We strive to stay abreast on Alaska specific issues and we currently advocate and encourage local PI Alaska specific licensing for Private Investigators.
Do you have a standard pricing system for your service? If so, please share the details here.
We do not have a complicated pricing system. We have no fees. We only have a flat hourly rate, a mileage rate and an initial retainer. Clients are continuously in the loop with how many hours are being worked and how many hours they wish to add and/or subtract before, during and after operations are conducted. It is noteworthy to mention that it's in our clients best interest to advise us of hours needed before operations begin so that we can limit our case activities in accordance of client directives. We do not wish to exceed our clients budget, and if we do; it is not intentional or we have done so in our clients best interests for his/her case needs. We do not guarantee that we will stay within the budget proposed by our client(s) if the budget is not articulated clearly before operations begin.
How did you get started doing this type of work?
It's all about helping people and anticipating change. We spent several years in the military and law enforcement communities and realized that helping people was worth the time, training, sacrifice and effort. We have made a positive difference in our clients lives. Now that we are out of the restraints of government professions, we still find it necessary to help people in need and to legally support our clients the best way we know how. This line of work is great for those who are deciders, initiators and thinkers who want to help clients who may fall victim to the civil and/or criminal justice system.
What types of customers have you worked with?
Private Investigations for workers' compensation, fraud, intellectual property theft, GPS, TSCM, EP, infidelity, adultery, child custody cases. Physical surveillance is the most commonly requested service that we offer. The second most common service is computer forensic and cellphone forensic analysis for clients that are in situations that involve potential electronic litigation, file identification or deleted file identification. The third most common type of service requested are bug hunts. Bug hunts require Technical Surveillance Counter Measures equipment; which we have. Bug hunts are intended to detect hidden cameras and/or devices that transmit a radio frequency.
Describe a recent project you are fond of. How long did it take?
A client wanted us to provide them a detailed chronological report of where a particular person visited. We were able to accomplish the data reporting to the client in a near real time effort to help the client credit and discredit information. This information helped the client make difficult decisions that had to be made to avoid further financial and emotional turmoil. This client successfully anticipated change and is now living a better life because of our services and will not be frivolously filing/defending law suits for the sake of filing/defending for whatever the client/defendant feels is right/unjust. This client has moved on and is living her life free from ignorant compliance.
What advice would you give a customer looking to hire a provider in your area of work?
Hire us before and/or during your time with a lawyer. We say that because it will likely save you thousands of dollars and we can do most of the leg work that attorneys can do for a fraction of the cost (identify subpoena-worthy information, identify witnesses, identifying noteworthy records, etc...).
Our initial suggestion is to do your own research on private investigators to determine legitimacy, relevancy and credibility. Alaska is a consumer beware state for private investigations and the State does not require private investigation licenses, so we must advise our clients ASAP of that fact. Determine if the agency or person has references, they have a good reputation, they have some kind of ethics policy and they are honest up front with costs and capabilities.
What questions should customers think through before talking to professionals about their project?
We are not cops. We have no authority and those PI's who think they do are either acting a posers or trying to con you. This industry has developed a odd image over the years and we have separated ourselves from that image with guaranteed due diligence, timely communication and ethical decision making. Consumers know that we set the standard in Alaska and our true intention is to help people credit and/or discredit speculations, assumptions or accusations that may be life altering/affecting their perceived reality if not properly investigated.