From the beginning Southern Turf Maintenance has looked for ways to stand out from the crowd. Before Southern Turf Maintenance had a reputation for great customer service and excellent quality we had to find a way to convince potential clients to give us a try. So Southern Turf Maintenance became the only lawn company in our area (that we know of) to Guarantee our lawn care. And not just any guarantee, anyone can say satisfaction guaranteed. We got specific, posted on our website and made it bold.
Seriously, name another company that Guarantees in writing your complete satisfaction with every service call. And if anything about that service call disappoints you we will immediately fix the issue at their expense without argument, complaint, or excuse. And after attempting to fix your concern you were still dissatisfied, they would, without argument, refund 100% of your service price.
We want you to be so happy with our service that you recommend us to your friends and neighbors. So, with that said, if you are ever unsatisfied with our work we will come out without argument, complaint, or excuse and fix the issue at our expense. If after that you are still dissatisfied, we will reimburse you 100% of your service price.
In addition to our Guarantee, Southern Turf Maintenance operates on a set of five principles that set us apart from everyone else.
1)We answer the phone. We know how frustrating it is to call someone when you need something and never be able to get them to answer the phone.
2)We truly care about your lawn. If you are just looking for someone to mow the grass and that’s it, we may not be the company for you. If you want the best looking lawn in the neighborhood give us a call. We work with each one of our clients to tailor a plan to fit their individual lawn care needs.
3)Uniforms. we are not only a professional company in the way we operate but in the way we dress. When one of our crews are working on your property they will look as professional as they work and act.
4)All employee have passed background checks. You shouldn’t have to worry about who is on your property while you are away or home. All of our employee’s have passed a stringent background check. If we cannot trust someone around our family we would never trust them around yours.
5)We show up when we say we will. We’ve all been through the same routine from a service provider, “we’ll be there sometime between Monday and Friday…” Not with Southern Turf Maintenance, and if there will have to be a delay in your service, for example due to weather, we will notify you in advance and let you know when to expect us.