I located this company on-line because I was looking for a local computer repair company who offered a free diagnostic on my external hard drive. I got an immediate answer on-line with a guesstimate price and possible explanation for the problem. I then called them and asked if I could bring it over for inspection. They said, "of course." Within 45 minutes after I returned home, I had a callback telling me exactly what the problem was and the cost to fix it. I worked with Chad who answered all of my many questions and gave me his best advice, which I agreed with. The service was very fast, most efficient and and very, very affordable. Within a few days, I had a new hard drive inserted and all my files recovered and installed. I would recommend this company to everyone and have, in fact, handed out several of their business cards to friends. I highly recommend this company for their prompt service, knowledge and very fair costs.