Brent responded to me quickly and came up with a solution to our bathroom issue- a split in the shower floor. He had some surprises when he removed the old shower- things that were done incorrectly when the house was built, but he managed to work with them and improvise with the situation he had to deal with. He charged me exactly what he quoted, even though he had to install sheetrock in a large area, which he hadn't planned on. I am very pleased and will call Brent again. He and his workers also were very pleasant to deal with and have in our home and their clean up job was exceptional.