I was initially contacted by Rich with Allspray through Thumbtack. He responded to my request immediately, which was great because we were in desperate need of an exterminator. After many years and many hundreds, if not thousands, of dollars of letting my husband handle it "his way", I had had enough. We were being overrun by roaches, and I couldn't stand to be in my own home anymore. Rich contacted me immediately, listened to what I had to say, explained to me what needed to be done, how much it would cost and how long it would take. We set up a date and time for him to come. He was very prompt, polite, friendly and, most importantly to me, knowledgeable about the critters invading my home. He answered any and all questions we had, which were many. He was patuent and kind to my five- year- old granddaughter and talked with her and answered her questions as well. He took his time going through my house, making sure he got every nook and cranny. The difference is completely unbelievable!!!! I have seen all of ONE roach since Rich left. ONE!!! I can once again be comfortable in my own home. I can invite friends and family over! I cannot express my utter amazement and gratitude enough. Rich and Allspray have literally changed my life. I wish we would have done this so much sooner. If you read this ,Rich, thank you so very much! You are absolutely amazing!