What should the customer know about your pricing (e.g., discounts, fees)?
We make sure our customers have the same mental picture of the project as we do and that they know the exact amount the project will cost. They have us back for new projects, year after year, because they know we are honest in our business dealings.
What education and/or training do you have that relates to your work?
Yes, we subscribe to several trade journals, attend trade conferences and exhibits, and participate in continuing ed programs provided by our vendors and appliance manufactures.
How did you get started doing this type of work?
I paid for my college degrees doing this and having spent years in the "mega real estate corporation" VP offices, now do what I enjoy.
What types of customers have you worked with?
If it is in, on, or around a home we have serviced, repaired, replaced, and built it. We do a lot of custom carpentry work and have recently been doing a substantial amount of new tile and tile repair.
Describe a recent project you are fond of. How long did it take?
A Ramada with a curved roof over a sloping entrance walk which was so complex I had to use the computer to do the engineering calc's and cut angles. We also provided a solar angle of incident study to determine the best design to maximize shade though out the year.
What advice would you give a customer looking to hire a provider in your area of work?
Meet with the provider and make your decisions based on the answers to your questions, the detail provided for the proposed work, and your level of comfort with the provider.