Move out cleaning
House with pet(s)
Works with houses with pets
David W.Dec 21, 2018Verified
I had two sweet young adults/teens that came to clean our place today. They did a great job with initial presentation; toilet paper folded neatly, decorative towels folded into an elephant (super cute), and the cleaning supply scent wasn't overwhelming. At a closer look, they could improve their mopping and sweeping skills by being more thorough. There was a few things I would've never thought of cleaning that was on their checklist, and they only missed one: "check chair rungs for pet hair". Overall, if they improve next time on ensuring all flooring is fully mopped, I will continue using this service. Great value.Dec 31, 2016Verified
Owner was very nice and had excellent communication! Company uses an app so you know exactly who is coming to your house and when they are coming. Crew was very nice and kind to animals in the home. On the first cleaning, the owner’s son stopped by to quality control the crew and left these adorable towel animals! Process and expectations were set very well and the crew leaves the home with a quality check list. Overall very impressed with the company. Ultimately, I have very difficult floors and after trying a few different methods I had another company come in between cleanings. Overall I felt the other company did a better job with the actual cleaning of the entire house. However, upon leaving, the owner was very polite and professional, offered to set me up with a different crew, and at the end of the day I would always feel comfortable coming back.Jul 11, 2018Verified
Working with Maid 2 B Cleaned was a breeze. Had just moved into a house and wanted a deep clean. Had the option to do a one time service instead of signing up for a contract. Crew arrived on time, did a thorough job, and was at a reasonable price. I will use them again.Dec 15, 2018Verified
I specifically requested a meet and greet for an estimate. 3 men showed up ready to clean. Owner was rude on phone saying no one ever does that anymore. Would you buy a car without driving it? Men who came looked like house cleaning was last thing they wanted to do.Dec 9, 2018VerifiedMaid 2 B Cleaned LLC's reply
When you booked through Thumbtack you were given a quote online based upon the square footage of your home and the number of bedrooms and bathrooms. I have copied in our conversation and have blacked out your personal info. Monday, Dec 3rd What's your next availability? 9:14 AM Joan, I have openings thought the week. Did you have a date in mind? 9:29 AM Wednesday 12!5 call or text if any time on Wednesday works. 10:14 PM Tuesday, Dec 4th Would Wednesday around 11am work? I need your address and cell phone number 8:19 AMJW Scottsdale AZ 85260. Call from gate to be buzzed in, turn right, bldg 25 (3 story) on your left. Call from front door to be buzzed in. I will come to first floor to get u. Cell #. 9:53 AM there was never any mention of a "meet and greet for an estimate". What was discussed was when we were available, and you gave us your home address and contact information and the cleaning appointment was set and later confirmed the day before the appointment. We have worked hard over the past 4 years to give accurate quotes, based on the customers word and without having to be on-sight, because we understand how valuable each person’s time is. As far as "buying a car without driving it first", you can see by our 147 customer reviews over the past 3 years with Thumbtack and our rating of 4.7 out of 5 stars, we believe in working hard for customer satisfaction and pride ourselves in the excellent cleaning our teams give. My guess is you were uncomfortable with 3 male employees cleaning your home and turned them away. What you did not realize was because it was a slow day we had 3 of our managers all working together that day. You would have had a great experience had you let them do their job. We apologize for your experience and any inconvenience it may have caused you. We wish you the best this Holiday Season.
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- What is your typical process for working with a new customer?We typically go over our checklist with each customer to make sure what we are providing meets our customers expectation. We then customize any additional services that may be required and then generate a custom job form for the cleaners. This way our office, cleaners and customer are all on the same page.
- What education and/or training do you have that relates to your work?My degree is in communications. We attend webinars and seminars taught by leaders in our industry with more that 20 years experience. I have a personal coach that spent over 20 years building her business and anytime I cant find an answer to a clients needs she is just a phone call away.
- How did you get started doing this type of work?I started cleaning office buildings in 1988 and dreamed that someday I could own my own company. In 2015 I was laid off from my corporate sales job. I decided to finally make that dream a reality. So me and my kids home from college and a little help from a local property management company I launched Maid 2B Cleaned LLC. I am proud to say we have become one of the top companies in our industry in the East Valley.