FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are affordable because our overhead isn't massive. Also, we run a tight lean roofing machine which allows us to offer affordable roofing repairs and reasonable and fair full replacement estimates. Discounts are possible as each property owner and roof situation is unique. Call and ask for some creative ways to save!
- What is your typical process for working with a new customer?
Process is simple. 1. You call, tell us briefly your roof related issues, *******, and *****. 2. Schedule a time to visit to assess your roof and give you a verbal quote. If the price is approved then we write it up and make it an official quote presentation for you to review and sign the agreement. 3. Then, depending on the job, usually a full replacement, we will ask for a deposit (half down). Usually repairs do not require a deposit. 4. Next, we schedule an agreed start date, begin your work, and get it done. 5. Finally, we do a walkthrough after completion and finalize with final payment, give you a warranty if applicable, send you a photo link of all the work from start to finish and ask you to give us a review.
- What education and/or training do you have that relates to your work?
Besides 10 years of much roof work experience we are also flat roof experts on foam and rolled roof coatings. We specialize in GacoFlex Silicone roof coatings to permanently seal and greatly extend the life of existing flat roofs in the valley without costly laborous tear offs.