FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the details of your move. Rates depend on factors such as the number of movers required, total hours, distance, stairs or elevators, and any additional services like packing or specialty items. We provide clear estimates upfront, and there are no hidden fees. Travel time, fuel, and equipment are discussed in advance so you know exactly what to expect. Discounts may be available for flexible scheduling or mid-week moves. Any additional charges only apply if the scope of the move changes and are always communicated before proceeding.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand the details of your move. This includes locations, size of the move, preferred dates, and any special items. Based on that information, we provide a clear estimate and explain exactly what’s included. Once booked, we confirm the details in writing and stay in touch leading up to move day. On moving day, our team arrives on time, protects your home and belongings, carefully loads and transports everything, and then unloads and places items where you want them. After the move, we make sure everything is completed as agreed and address any questions right away.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in safe and efficient moving practices. This includes proper lifting techniques, furniture wrapping and padding, home protection, truck loading, and secure transport. Team members receive hands-on training to prevent damage and ensure moves are completed safely and efficiently. We stay up to date on best practices for residential and long-distance moves and focus on customer service, communication, and care for clients’ belongings.