What should the customer know about your pricing (e.g., discounts, fees)?
I discuss my packages and pricing during my 60-Minute Discovery Session.
What is your typical process for working with a new customer?
1. Initial contact from prospective client made via my website's inquiry form or phone call.
2. 10 to 15 minute phone conversation to get overview of need and desired outcome.
3. Schedule 60-Minute Needs Assessment at clients' home or office.
4. At the end of the Needs Assessment, discuss client goals, share my action plan, and present an organizing solution that best meets the clients' needs.
5. Schedule organizing sessions with client.
What education and/or training do you have that relates to your work?
SOS is a heart-centered company with core values that include making a positive impact each day and striving to improve service and self. Founder, Andrea Brundage, is a life-long learner with an MBA degree, years of corporate experience, a current real estate license, a history of volunteerism, and a heart for helping others.
How did you get started doing this type of work?
I often say, "Organizing got into me." Organizing is my gift; I am really good at it, and I love helping people live in a more peaceful place; at home and at the office.
What types of customers have you worked with?
De-cluttering, closet and pantry purges and reorganizing, home office purge followed by organizational systems implementation, full business office set-up from space requiremensts to setting up and/or streamlining administrative functions, executive level training on productivity and time management.
Describe a recent project you are fond of. How long did it take?
There are so many but I recently had a call from a former client who said working with me changed her life. Removing clutter freed up stuck energy in her life and made room for new opportunities and clearer thinking. Beautiful!
What advice would you give a customer looking to hire a provider in your area of work?
Working with a Professional Organizer is a very personal relationship.The thought of it makes some people feel quite vulnerable, but it is important to seek the help you need. With that said, not all Organizers are created equal.
Work with an Organizer that you trust and one that has proven experience.
While not a requirement, Professional Organizers can (and should) be affiliated with NAPO (the National Association of Professional Organizers).
What questions should customers think through before talking to professionals about their project?
There are levels of competency to consider.