Vega Pool Pros

Mesa, AZ

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About this pro

How does your business stand out?

At Vega, we have invested in a very unique app that allows us to track the chemistry and health status of all of our customers pools. Most pool guys never inform their customers about the current health status unless the customer has to ask. At Vega, we send you the chemistry report either every week or month depending on what your preference is. Also, when our Pool Pros arrive to our customers homes, our app will automatically send the customer a text or email letting the customer know that they have arrived onsite. We can also have our app send the customer another text or email letting the customer know that the service is complete as well.

What do you enjoy about the work you do?

We love the pure satisfaction of over achieving our customers expectations. No we are definitely not perfect, but we have changed a few things in the pool industry that have set us apart from every other pool company out there. We love it when our customers notice the difference from their old pool guy to us. It truly is a night and day different experience.
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Location

Mesa, AZ 85206

Background check

Complete

Number of employees

10

Times hired on Thumbtack

48

Reviews

29 Reviews
  • Mindy H. Jul 29, 2016
    Dustin is a pool whisperer. I've never met someone who takes as much pride in his job. I highly recommend Vega. Do yourself a favor, and let them "worry" about your pool. You just relax and enjoy it!
  • Tiffani S. Jul 27, 2016
    Our pool is always sparking clean! Vega Pool Pros is dependable and hassle free. We love that we can enjoy our pool without worrying about the maintenance and upkeep! Amazing service!!! Great people! We highly recommend Vega Pool Pros!
  • Christiana S. Jul 27, 2016
    Vega pools is the way to go! Dustin goes above and beyond to make sure his customers are taken care of! Plus, he has some pretty sweet flip flop tan lines! I highly recommend Vega pools! Great staff and quality care!
  • Kim K. Jul 27, 2016
    Dustin is thorough, dependable, and knowledgeable! We highly recommend Vega Pool Pros for all of your pool care needs! His secretary, Kristen is kind and quick to offer assistance, plus she funny and makes ya laugh!
  • Jordan B. Jul 13, 2016
    Wow what a difference a great pool company makes!! We have been with Vega Pool Pros for months now. Pool is always clean and balanced. Dustin has been great to work with! Keep up the great work. I recommend this company to anyone, you won't be disappointed.
  • Gen B. Jun 14, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    I hired Vega Pool Pro, but would never use the term "pro" to describe them. The only time my pool received extra attention is when I pressed the issue, whether it was a flow jet that needed to be replaced or redirected. After a water leveler was "repaired" I came home to a pool that was close to overflowing. I could not imagine what would have happened if I hadn't noticed. Being a home owner with a pool for over 20 years, I felt the technician was condescending and even rude, and have the saved texts to prove it. If I had reviewed their Facebook page before I signed the contract, it probably would have given me a preview of what was to come. If Friday is your favorite day, then pool service might not be your passion. This company is over-priced and under-delivers on their promises. My advice, take the time & effort and locate another company.
    VEGA P. Jun 14, 2016

    Hi Gen, This is Alex the owner of Vega Pool Pros. I am truly disappointed in myself and the very poor service that you experienced with us. I can honestly say that this is the worst review we have ever had on our company and I will not try to argue your comments because the young man that was in charge of servicing your pool was let go over 6 months ago because we noticed he wasn't a fit for Vega's standards. We know we are very far from perfect but it takes customers like yourself to give us feedback that will make us become better. Gen I hope that you will accept my sincere apology and that we can both move forward on good terms. If there is anything that I can do to help the situation please call me on my cell at 480-809-5942. I believe that the customer is always right and I want you to know that we are always trying to improve as a business anyway possible. Thank you for your time, Alex Fielding Owner

  • Robin C. Jun 10, 2016
    Swimming Pool Repair
    Verified Review
    Dustin replaced three valves for us at a good price and offered us some valuable advice regarding some other areas and upgrades we are considering.
  • Billy W. May 24, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
  • Debra M. Apr 7, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Dustin, is hard working and will provide each customer with the same great service because he loves his job and wants happy customers. He will always take the time to listen to your pool maintenance concerns, and find a resolution that you can afford.
  • Justin L. Apr 2, 2016
    Swimming Pool Repair
    Verified Review
    Backwash piston and DE clean
  • Emily S. Mar 28, 2016
    Swimming Pool Repair
    Verified Review
  • Maria J. Mar 12, 2016
    Swimming Pool Repair
    Verified Review
    Just hired them to redo my pool. So far very good. Prompt, courteous and professional. They listen to what the customer needs. They follow thru with what they say they will do.
  • Chris B. Mar 9, 2016
    Swimming Pool Repair
    Verified Review
    Great work from a great company.
  • Rico G. Mar 5, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
  • Alexander S. Feb 29, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Great job, got almost all of the staining out of the pool
  • Adilene M. Feb 28, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Amazing service!! They go above and beyond to satisfy the customer. Provide an abundance of information without being overwhelming, very informative and knowledgeable, I'm loving the service and the good communication we have.
  • Joanna R. Feb 2, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Knowledgeable, professional and courteous. No oversell pressure from Alex, just a reasonable quote. Dustin went above and beyond as one problem lead to another. He persevered until all issues were resolved. I will be using Vega Pool Pros in the future and will definitely be recommending them to friends and family.
  • Steve P. Jan 23, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Alex did a VERY professional job representing his company and the services they provide for the job I was seeking bids on. He was clear, to the point, and soft sell. He not only listened to my needs, but made very qualified suggestions to ither things I should consider. I look forward to a long term relationship with Vega.
  • Wendy F. Jan 22, 2016
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    Knowledgeable and friendly. A bit pricy..but hopefully worth it
  • Bob R. Dec 25, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    They show up and do a good job!
  • Brenda H. Oct 27, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    VEGA was very prompt in responding to my inquiry for a pool service. Alex came out today and was professional, helpful and very informative. I feel I've found a good service .
  • Amy W. Oct 16, 2015
    Swimming Pool Repair
    Verified Review
    Vega Pool Pros provided me a quote and fixed my pool light all within 24 hours. They were professional, fast and provided excellent customer service . I was very impressed and would highly recommend to others.
  • Mark C. Sep 9, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    There was both good and bad with my experience. The good: punctual, very friendly, good price, hard working, had a great app for those that want pool service. The bad: put way too much salt in (mixed up order), didn't clean the filter properly. They did, however, make it right without a hassle.
  • Leonitis W. Aug 31, 2015
    The man was very professional, I'm very satisfied with Vega's service!
  • William W. Aug 26, 2015
    I have no problems with Vega. It's nice to have a dependable pool company
  • Patrick P. Aug 26, 2015
    I love when Alex comes by because my pool always looks incredible after he leaves.
  • Thomas F. Aug 8, 2015
    Swimming Pool Cleaning, Maintenance, and Inspection
    Verified Review
    I hired Vega Pool Pros based on a lengthy conversation/interview of owner Tanner. He said all the right things, but so have other pool companies I've tried. Tanner said a few things that stood out, and I made it very clear to him what I was looking for and hoping for. He did an initial inspection and called me to report. We then talked at length again and he did the first cleaning Friday August 7 and my pool is already looking great, unlike it was before Tanner's servicing. His communication thus far has exceeded my hopes. As I told Tanner, I hope he's the last pool company I ever hire!
  • Evan R. May 18, 2015
    Professional and friendly staff.
  • Chris L. May 5, 2015
    5 stars for Vega! They are so easy to work with and they take really good care of my pool. I felt like my last pool guy was only at my house for 5 minutes and the pool didn't even look that great when he left. Tanner at Vega goes the extra mile and is always super nice and happy to clean my pool. Great service, great company.

Q&A

What is your typical process for working with a new customer?
Before starting service on a new pool, we perform an inspection to be sure that everything is running properly and to asses the service level needed to maintain the pool in the condition the client wants.
What education and/or training do you have that relates to your work?
100%. We are always attending trainings on new products and equipment at every chance we get.
What types of customers have you worked with?
Residential and commercial
What advice would you give a customer looking to hire a provider in your area of work?
Meet with us and allow us to earn your trust and business by showing you the level of pool service and communication you deserve.