Hired 4 times
18 years in business
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Need a diagnosis to determine issue
PC or Mac
A couple of weeks ago I turned on my computer and found that my computer was the victim of a virus, the likes of which that I had never seen before. I went into a complete panic. All of my data had disappeared and my computer was completely frozen. I was informed that the person who had caused this to happen would fix everything if I would send him (or her) the equivalent of $1,000 in Bit coins (whatever that is?). My expertise in computer knowledge on the scale of 1-10 is minus 5. I am a small businessman and all I knew was that my business was in jeopardy and I really couldn’t afford $1,000 to pay some criminal (who probably wouldn’t fix it anyway). I called a guy who had fixed my computer in the past and he came over and told me that this was a virus called Osiris and that this person had actually kidnapped my computer (called ransom ware) and he didn’t know how to fix it. I then called my daughter for suggestions. She requested help via Thumbtack. A company named Start 2 Finish Computers responded, and she told me to contact Andrew, the owner, about my predicament. Apparently, Start 2 Finish Computers had fixed a ransom ware problem, and various other items, for a friend of hers, and she recognized the name. I called Andrew (602) 708-9483 and he told me not to worry. He came over to my office and within a couple days had not only solved my ransom ware problem but he also fixed some other minor problems I had. AND, even though he had me over the proverbial barrel, his bill was very fair. Needless to say, I have found some one to take care of my computer in the future.May 3, 2017
Fast prompt and professional service at a reasonable price. Unlike other computer service sites I contacted who were wary of attempting to resolve ransomware problems, they managed to recover my computer from a serious ransomware attack and recovered all infected files! I strongly recommend Start2Finish.Jan 27, 2017Verified
He was very responsive, the price was reasonable, and he was very timely in his response.Apr 19, 2017Verified
My desktop computer needed a new hard drive. Andrew at Start 2 Finish Computers found a fan that wasn't working, leaving extra heat inside the computer. He swapped out the hard drive, and cloned the old contents to the new so I didn't have to re-install or transfer anything. He replaced the bad fan, and I was good to go . Good communication and turn around. Definitely will use again!Feb 15, 2017
I took my laptop to Start 2 Finish Computers when it started running super slow, and dropping the internet connection from time to time. Turns out I had a bunch of viruses and the like running around in the background that I didn’t even know about. They got rid of all the viruses, and did their super cleaning tune-up. My laptop is back running like it was new out of the box. Awesome.Jan 19, 2017
- What should the customer know about your pricing (e.g., discounts, fees)?Yes. Our standard, comprehensive Virus Cleanup is $119, and includes removal of viruses you may see, as well as those hiding in the background. Data Transfer service is normally $99. Data Recovery (overwritten or dead hard drive, ransomware, etc), can depend on the situation and time involved, but generally runs between $200-$400. For customers concerned with Windows 10 privacy issues, we offer a 'privatizing' service for $25. Hardware pricing depends on parts and labor. These are just a few of the many services we offer; please contact us for a custom quote based on your individual needs.
- What is your typical process for working with a new customer?We avoid "geek talk" to help customers understand problems and solutions. We assess the customer's needs by asking questions about the issue, including what they've observed, what type of computer and software they're using, when the problem began, and what they have already done to try to resolve it. One of the most important things we tell our customers is not to try to resolve major computer issues by yourself! Unintentional damage can be done this way. We are trained and highly skilled in computer and laptop repair, whether the issue is a software problem or physical damage. Once we identify the issue, we give the client a quote for the cost to repair their device, and an estimated completion time. We know computers are a part of everyday life, so we make every effort to get you up and running again as quickly as possible. Finally, while rare, we do let our clients know if a repair is going to be less effective than purchasing a new device outright. If that's the case, we can help you purchase new or refurbished equipment to meet your needs.
- What education and/or training do you have that relates to your work?Start 2 Finish Computers was founded over 15 years ago, and has decades of combined education and experience in computer services and technology.